Hotel Operations Manager

Ashray Jethwa

Dar es Salaam, ***** +255-***-**-****

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PROFESSIONAL

SUMMARY

Dynamic leader with a proven track record at Amani Beach Resort, enhancing guest experiences and streamlining operations for efficiency. Excelled in conflict resolution and team management, significantly reducing vacancy periods. Skilled in guest relations and comprehensive financial oversight, demonstrating exceptional organizational abilities and attention to detail. Achieved optimum occupancy rates through effective reservation management and service excellence.

SKILLS Leadership

Teamwork

Problem Solving

Guest Relations

Customer Service

Attention to Detail

Organization

Flexible

WORK HISTORY RESIDENT MANAGER 12/2018 to 05/2024

Amani Beach Resort Amani Gombvu, Tanzania

Maintenance Guest Services Accounting Marriott Liaise Provided for peaceful and safe tenant relations through complaint management and conflict resolution.

Reported and documented maintenance requests and scheduled appropriate services.

Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.

Head of al operations departments and managed the following duties: Reservations

Responsible for making all reservations, communicate with travel agents, OTAs. Ensure all guest enquiries are met and optimum occupancy is reached.

Managing maintenance teams (Technicians, Gardeners, Housekeeping, etc) Organizing repair, installation and renovation projects throughout the property. Welcoming guests in a friendly and professional way, addressing and escalating customer complaints. Ensure guests have a pleasant stay. Ensure all sales and updated in a consolidated report daily. Oversee petty cash availability and usage. Oversee all payments directly and through online banking. Handle payroll.

Ensure all brand standards are met. Send daily, monthly, quarterly reports to Marriott regarding sales and health standards. Conduct all required trainings. Purchasing

Evaluate vendors, negotiate contracts and ensure hotel has adequate supplies for operation

Food and Beverage

A J

Organize, direct and evaluate all Food and Beverage services including staffing, food cost, specials and food safety.

UNDER THE MANGO TREE 06/2016 to 12/2018

Self-employed Dar Es Salaam, Tanzania

Co-owner/Chef/Manager

Operated and maintained a newly opened restaurant that also provided frequent outdoor catering. Maintained daily accounts, purchases, costing, stock control and event planning.

FOOD AND BEVERAGE MANAGER 06/2015 to 06/2016

Ramada Hotel Dar Es Salaam Dar Es Salaam, Tanzania Manage day to day operations at a high standard and maintain hygiene standards. Maintain stock control and food costing. Plan and organize VIP events with the Chef and Service Team

FOOD AND BEVERAGE CONSULTANT 08/2013 to 06/2015

Ramada Hotel Dar Es Salaam Dar Es Salaam, Tanzania Work directly with the General Manager to finalize SOPs, purchase kitchen and service equipment. Work with Construction Company and Architects to plan out final layouts of kitchen and service areas. Finalize suppliers, both international and local.

RESTAURANT MANAGER 06/2011 to 06/2013

Calabash Cafe Dar Es Salaam, Tanzania

Managed and maintained the restaurant premises. In charge of handling suppliers, staffing, menu planning and logistics

ASSISTANCE MANAGER 01/2007 to 02/2011

Dairy Queen Chico, California

Helped manage a fast food restaurant that promoted good food and exceptional service. Also planned and executed numerous remodeling projects that increased sales throughout the years PREP COOK 01/2004 to 01/2007

Associated Students California State University Chico California Prepared ingredients for multiple stations. Provided support to the Head Chef BREAKFAST COOK 12/2001 to 01/2004

Associated Students California State University Chico, California Prepared, cooked and served breakfast at the required service time and standard.

ASSISTANT STOREKEEPER 12/1999 to 12/2001

Associated Students California State University Chico, California Maintained and issued stock based on sales and requirements DISHWASHER 08/1997 to 12/1999

Associated Students California State University Chico, California Maintained a clean kitchen, properly washing and sorting soiled dishes, and prepped foods as needed. Kept the dish area free of clutter and well organized.

EDUCATION Bachelor of Science Chemistry 2022

California State University, Chico California, Chico, California International Baccalaureate 05/1996

International School of Tanganyika, Dar Es Salaam, Tanzania

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