Customer Service Administrative Assistant

Charmaine D. Willis

**** ***** ******* ***** *** Rockaway, NY 11691 347-***-**** **.***************@*****.***

SKILLS PROFILE

• Exceptional Communication Skills: Experienced in handling customer inquiries, providing clear information, and resolving issues effectively.

• Strong Problem-Solving Abilities: Proven track record in addressing and resolving complaints and challenges.

• Organizational Skills: Adept at managing multiple tasks, coordinating with various departments, and maintaining accurate records.

• Customer Relationship Management: Skilled in building positive relationships with clients and ensuring a high level of satisfaction.

• Technology Proficiency: Competent in Microsoft Office Applications and Internet navigation.

TECHNOLOGY SKILLS

• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) • Internet Savvy

PROFESSIONAL EXPERIENCE

Shift Supervisor, Arrow Security July 2023 – Present

• Supervise and train team members, ensuring exceptional service and adherence to company policies.

• Address and resolve employee and customer issues, fostering a positive and productive environment.

• Develop and implement procedures to enhance service quality and operational efficiency.

• Maintain accurate records of activities and performance, ensuring transparency and accountability.

Customer Service Representative, HELP USA January 2016 – May 2021

• Provided outstanding customer service by addressing inquiries, resolving complaints, and ensuring satisfaction.

• Managed and updated records, completed reports, and maintained accurate logs.

• Assisted clients with service requests, coordinating with relevant departments to fulfill their needs.

• Communicated effectively with clients and team members to deliver timely solutions.

Administrative Assistant, New Hope Fund LLC Inc. March 2012 – January 2016

• Supported daily operations by handling customer inquiries, directing calls, and performing administrative tasks.

• Ensured accurate and up-to-date records of interactions and services provided.

• Conducted surveillance and ensured safety, demonstrating attention to detail and responsibility.

• Managed visitor credentials and provided necessary information to enhance security and service.

Customer Service Specialist (Temporary), All Star Security & Consulting Inc. November

2011 – April 2012

• Handled customer interactions, addressing concerns and providing information about services.

• Conducted routine inspections and maintained records, ensuring service quality and compliance.

• Supported customer needs through effective communication and problem resolution.

Customer Service and Dispatch Supervisor (Temporary), Defender Security Services Inc. November 2011 – March 2012

• Managed customer inquiries and directed clients to appropriate departments, ensuring prompt and accurate responses.

• Logged employee shifts and conducted performance monitoring to maintain service standards.

• Provided effective supervision and support, enhancing team performance and customer satisfaction.

EDUCATION

Forest Hills High School High School Diploma – Business Management Specialty, 2004

REFERENCES

Toya Coleman Shelter Director HELP USA, Brooklyn, NY 917-***-****

Galvani Murphy Nurse Forest Hills High School, Queens, NY 347-***-**** Keon Palmer Store Director CVS Pharmacy, Long Island, NY 718-***-****

Contact this candidate