Customer Service Shift Manager
Resume:
CARRIE LOCKWOOD 780-***-****
*****************@*****.***
S U M M A RY
A Manager with extensive experience in conflict-resolution and flexibility along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well- organized and possess solid communication skills that aid my ability to efficiently support upper management. P R O F E S S I O N A L S K I L L S
Conflict-resolution
Leadership
Time-management
Supervisory-experience
Team-building
Flexibility
Quality-control
Scheduling
Customer-service
Coaching
W O R K E X P E R I E N C E
Shift Manager Oct 2022 - Apr 2023
McDonald's Red Deer, AB
Created and implemented schedules for each staff member on the assigned shift Supervised work of other staff members; organized stocks and other essential equipment Ensured management trained associates in company policies, procedures, and safety standards Manager Oct 2004 - Jan 2017
SUBWAYRestaurants Bonnyville, AB
Developed and implemented operational procedures that improved efficiency and reduced costs Created and maintained a positive work environment and team morale Developed and monitored performance metrics to measure team performance Trained and mentored new employees on company policies and procedures Managed scheduling and payroll processes
assistant manager Nov 1999 - Jun 2003
Shell Gas Station Edmonton, AB
Maintained store appearance and cleanliness
Scheduled staff shifts and assigned tasks to ensure efficient store operations Oversaw store inventory and ordering of new merchandise Shift Supervisor Apr 1989 - Jun 1992
A&W Resturant Edmonton, AB
Monitored employee work levels and reviewed work performance Developed and implemented quality assurance processes to ensure high standards of customer service Developed and implemented training plans for all staff members E D U C ATION
Business management: Business Jan 2022
CDI College, Red Deer, AB
Addiction couselling and community service worker Jul 2020 CDI College, Red Deer, AB
High School Diploma Jun 1999
Onoway high school, Onoway
C E R T I F I C ATIONS
First Aid with assists
Food handlers permit
Suicide prevention
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