Customer Service Support
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
FAITH
JOHNSON
************@*****.***
The Bronx, NY 10467
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
• Point of Sale Systems
• Appointment Scheduling
• Clerical Support
• Upselling and Cross-Selling
• Team Collaboration
• MS Office Proficiency
• Customer Support
• Product Merchandising
• Stock Replenishment
• Tactful and Diplomatic
• Product Knowledge
• Negotiation
CUSTOMER SERVICE ASSOCIATE 01/2019 to 03/2023
Just Salad - Manhattan, NY
• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Processed customer orders accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed. CASHIER 02/2022 to 11/2022
Stop & Shop - Southbury, CT
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
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Assisted customers over the phone regarding store operations, product information and order placement.
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• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential. Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
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Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
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Urban Assembly For The Performing Arts - New York, NY High School Diploma
06/2017
Jersey College - Teterboro, NJ
Associate of Science
Nursing
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