Data Entry Customer Service

Alexus Dunn

Mobile-469-***-**** Email- ************@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

● Efficient and Detail-Oriented

● Technical Support

● Medical Insurance Rep

● Supervisory Experience

● Sales

● Email Support

● Salesforce

● Zendesk

● Understanding Customer Needs

● ICD-9 and CPT Coding

● Appointments

● Insurance Verifications

● Creative Problem Solving

● Call Documentation

● Order and Refund Processing

● Data Entry

● CRM Software

● LiveChat Support

● Microsoft Office

● Billing

● Scheduling

● CMS-1500

● HIPAA Compliance

● Multi-tasker

EXPERIENCE

2016 to 2018 (On Site ) Customer Service Rep

Employer — Suddenlink Tyler, Tx

● Cross trained in multiple departments to know all company needs and train new employees.

● Analyzed and updated all necessary changes to Salesforce software

● Processed customer service requests via phone support and email support

● Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

● Noted customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

● Audited internal data and processes to identify and manage initiatives, improving business performance.

● Recommended metrics and models based on observed trends.

● Worked with internal teams to understand business needs and changing strategies. 2015 to 2016 Data Entry/Account Administrative Representative Employer — Centurylink (Remote)

● Performed administrative tasks and assisted in executing business solutions

● Successfully entered data into company database and validated the accuracy of valuable company information

● Used and analyzed data from automated information aggregators to update the database

● Generated data reports, enter company findings into the database and perform backups

● Supported data entry across departments as requested, switching promptly to new projects. 1st Choice Healthcare Clinic, Medical Administrative Assistant Externship 10/2021-12/2022— Arlington, Tx

● Welcomed and registered patients

● Pulled, prepared, and created patient files

● Performed ICD-9 and CPT Coding and Billing

● Input data and records into proprietary Electronic Medical Records System

● Billed insurance: Medicare, Blue Cross, Aetna, and United Healthcare

● Performed insurance verifications and collected co-payments

● Transcribed Doctor’s notes

● Performed translation assistance when needed

Allied Universal Security Supervisor

06/2021- current

● utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports.

● Supervised 10 officers while on duty making sure everyone is in uniform and making sure all equipment is accounted for

● If an incident happens on shift I would have to partake in making an incident report and call 911 if necessary.

EDUCATION

High School Diploma

Skyline high School— High School

References available upon request

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