Customer Services Quality Care
Resume:
Zaira Hernandez
Kissimmee, FL 34741
********@*****.***
Objective: Hardworking individual with experience in providing exceptional quality care and customer services to a diverse group of people. My goal is to positively touch the lives of customers and their families along with developing my own growth. EXPERIENCE
Jet Blue Airlines – Wheelchair Assistance Agent
04/2023 - 12/2023
● Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
The Village at Buckland Court - CNA
02/2018 - 05/2020
● Assist patients with maintaining personal hygiene by bathing, brushing their teeth, and engaging in other activities. Monitoring the patient’s conditions, responding to assistance calls, and making sure the facility was clean and safe for the patient’s wellness. The Residence at South Windsor - CNA
01/2015 - 03/2017
● My duties include providing mobility support, assisting with maintaining personal hygiene by bathing, brushing their teeth, and applying skin care. In addition, I’d be responsible for housekeeping duties such as cooking, cleaning, washing dishes, and running errands. EDUCATION
CNA License – 2002
Buckeley High School - Highschool diploma
08/1986
Skills
● Fluent bilingual (English and Spanish)
● Positive attitude
● Speech and writing skills
● Microsoft office software
Highlights
● Goal oriented focus
● Self- motivated
● Organized
● Detail- oriented
● Strong communication skills
● Flexible schedule
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