Cell • 231-***-****• ******.*@***.***
S E R B R E N A A L S T O N
A B O U T M E
Originally a communications operator with 13 years of Customer Service experience, who picked up a love for creating and decorating
pastries. Not only a professional baker
within the food industry, but also someone
who has certification, as well as experience
with being a food artist. Previous work
includes, 911 dispatching.
E D U C A T I O N
Valencia College
Baking & Pastry Arts, 2010-2012 AA
University of Michigan
Natural Sciences, 1995-1997 BS
Mott Community College
Unit Secretary Certification, 1994-1995
*Green's Catering
Operate standard kitchen equipment safely and efficiently Adhere to all sanitation and food production codes Clean and maintain kitchen equipment, utensils, and appliances
Ability to thrive in a fast-paced environment
Ability to work well in teams
Cleaning work space and doing dishes during/at the end of each shift
Using previous experience in cooking, and baking to give direction.
Using and teaching others how to, on kitchen equipment and cooking techniques
Always strong attention to detail
Pastry Chef/Baker
*Dunkin Donuts
Prepared all served pastries (batters, base of pastry) Plan pastry production to coordinate with current inventory on hand
Memorize, record, and comprehend menu items,
abbreviations, plate appearance, and portions
Follow recipes exactly as they are written, measuring everything consistently in following special diet orders Baker
• Pastry Chef • Dispatcher
E X P E R I E N C E
2011-
2014-2015
S K I L L S
Baking
Communication
Detail
Dispatching
Results
Efficiency
State of Michigan
Received all incoming emergency calls
Prioritized emergency situations as needed
Transferred any non-emergency calls as necessary
911 Dispatcher/Call Taker,
*City of Flint
Received many emergency dispatches at one time
Sent emergency vehicles to emergency locations as
necessary
Advised callers to take the best course of action while on the line
911 Dispatcher/Call Taker
1996-1998
*City of Kissimmee
Public safety dispatching
Activated the appropriate services necessary to
respond to the nature of the calls for help
Obtained and relayed pertinent information to the
field units to help ensure the adequacy and safety of the responses
911 Dispatcher/Call Taker
1998-2002
2002-2006
*P A S T R Y C H E F *D I S P A T C H E R