Customer Service Representative
Resume:
Brianna Herron
Dedicated employee
Saint Matthews, SC 29135
*****************@*****.***
Experienced Customer Service Representative with more then 6+ years of experience. With telephone customer service including tech support, and customer care experience. Proven capability to troubleshoot and resolve issues at a fast pace. Maintains a high level of professionalism, patience and efficiency able to handle a difficult customer
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Calhoun County District - Saint Matthews, SC
Present
House Cleaner
Molly Maid - Columbia, SC
August 2023 to October 2023
• sweep, mop
• dust
• vacuum
• make beds
• wipe down counters, and table tops
• deep clean bathrooms
• clean walls and baseboards
Customer Service Representative
ResultsCX - Remote
September 2022 to August 2023
Take inbound calls, and help members with their benefits replace mbrs benefit cards, emails, outbound calls as well as pay utility bills over the phone with benefits and live chats Customer Service Representative
Connexus Resource Group - Remote
December 2021 to March 2022
Take inbound calls, and help members with their benefits replace mbrs benefit cards, emails, outbound calls as well as pay utility bills over the phone with benefits and live chats Housekeeper
Hampton by Hilton - Orangeburg, SC
February 2019 to August 2021
Clean bathrooms
Strip beds and remake with clean sheets and blankets Vacuum, dust, sweet mop, wipe counters down, etc.
Server
HONG KONG BUFFET - Orangeburg, SC
November 2016 to October 2018
Seated guests
Took orders
Clean lobby and servants quarters
Education
High school or equivalent in Early childhood education Edisto High School - Cordova, SC
August 2011 to May 2015
Skills
• Customer Service (6 years)
• Cash Handling (6 years)
• Restaurant Experience (6 years)
• Experience with Children
• Babysitting
• Windows
• Analysis skills
• Typing
• Data entry
• Toddler Care
• Customer support
• Infant Care
• Organizational Skills
• Sales
• Food Preparation
• Cleaning Experience
• Communication skills
• 5G
• English
• Telecommunication
• 4G/LTE
• Customer service
• Phone etiquette
• Data entry
• Computer skills
• Customer support
• Typing
• Outbound calling
• Communication skills
• Windows
• English
• Cash register
• Cash handling
• Technical support
• Cold calling
• Remote access software
• Software troubleshooting
• HIPAA
• Serving
• Restaurant experience
• 4G/LTE
• 5G
• Early childhood education
• Cleaning
• Residential cleaning
• Basic math
• Conflict management
• Hotel experience
• Hospitality
• GPS
• Guest services
• CRM software
Certifications and Licenses
Driver's License
Assessments
Bartending — Completed
June 2021
Understanding, pouring, and mixing drink orders
Full results: Completed
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
November 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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