Customer Service Warehouse Operations
Resume:
Jeffery Sontag
Nashville, TN
SUMMARY OF QUALIFICATIONS
Dedicated and reliable service professional with 10+ years of experience in tourism and hospitality, complemented by organizational and problem-solving skills gained through delivery driving, shipping and warehouse operations. PROFESSIONAL EXPERIENCE
Customer Service
● Written and verbal communication including inbound & outbound phone call and email etiquette
● Effectively resolve customer issues over the phone, email and in person following company policy
● Establish positive rapport and business relationship with customers quickly and efficiently
● Accurately and efficiently compile, sort, and enter customer data into software Public Speaking
● Delivered engaging presentations to diverse audiences, enhancing understanding and retention of complex healthcare information.
● Conducted training sessions for new staff members, effectively communicating policies, procedures, and best practices.
● Facilitated patient education workshops, ensuring clear and concise delivery of information tailored to patient needs.
● Participated in interdisciplinary team meetings, presenting patient care plans and contributing to collaborative decision-making.
Teamwork
● Prioritize tasks and manage time to meet individual, team and company deadlines and goals.
● Evaluate information with team members to determine compliance with standard operating procedures.
● Strong problem-solving skills within a team context.
● Demonstrated ability to work collectively to overcome challenges. EDUCATION
Cass City High School
Diploma
Western Michigan University
History/English
WORK HISTORY
Stay Local Nashville - Inspector Nashville, TN October 2022 - November 2023 Vanderbilt - Delivery Driver Nashville, TN August 2022 - October 2022 Joy Ride - Tour Guide Nashville, TN March 2020 - December 2022 Amazon - Warehouse Associate Nashville, TN April 2022 - August 2022
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