Customer Service Representative

Shermesha

Hunter

Fairburn, GA *****

943-***-**** **********@*****.***

Dedicated Home Health Aide with one years of experience in providing compassionate care and support to individuals in their homes. Skilled in assisting with daily living activities, monitoring health conditions, and fostering a safe and supportive environment. Proven ability to communicate effectively with clients and families, ensuring a high standard of care. Certified in CPR and First Aid, with a strong commitment to enhancing patient quality of life through personalized care.

**Core Competencies:**

- Personal Care Assistance

- Vital Signs Monitoring

- Medication Administration

- Effective Communication

- Safety and Emergency Response

- Time Management

Medical Practice Management Systems

Medical Terminology

Medical Records

HIPAA Compliance

Insurance Verification

Insurance Claim Processing

Reimbursement Processing

Revenue Cycle Management

Medicare / Medicaid Government Payers

Third Party Payers

CPT & ICD-10 Coding

Medical Billing

Medical Office

Medical Administrative

Patient Registration

Data Entry

Windows

Warehouse distribution

Warehouse experience

Negotiation

Live chat

Skills

Home Health Aide

Developmental Disabilities Ministries April 2023 - July 2024 Remote Customer Service Representative

AON July 2022 - February 2023

Seasonal Remote Customer Service Agent

Williams-Sonoma, Inc. March 2022 - July 2022

Seasonal Remote Customer Service Representative

Concentrix June 2021 - March 2022

Customer Service Representative

Healthcare (1 year)

Outbound sales

ICD-9

Medical Scheduling

Cold Calling

Telemarketing

Customer support

Litigation

Greenway

MS Excel

MS Word

MS PowerPoint

Assisted disabled clients to support independence and well-being. Provided transportation and appointments management. Provided mobility assistance such as walking and regular exercising. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Responded to customer requests for products, services, and company information. Cross-trained and backed up other customer service managers. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Managed customer accounts, greeted customers, conducted customer service surveys, resolved customer issues, worked in the inbound call center, assisted customers via live chat, responded to inquiries and issues, answered phone and assisted customers with changes, maintained up-to-date knowledge of customer accounts, explained products and benefits, confirmed payments, refunds, etc., operated the live chat, resolved payment and order disputes Managed client records, performed customer service surveys, provided policy and service information, assisted customers with a warm and professional attitude, answered general questions, set up client appointments, assisted customers with a warm and professional attitude, assisted customers with questions, handled emails, inbound calls, and outbound calls, managed customer accounts, handled billing issues and order inquiries, took inventory Work History

Emmaus Road Missionary Baptist Church,

Atlanta, GA

March 2020 - March 2021

Waiter/Waitress

Waffle House, Atlanta, GA January 2017 - March 2020

Cashier

Wendy's, Atlanta, GA June 2016 - January 2017

Diploma in Medical Office and Billing Specialist January 2021 Ultimate Medical Academy

High School Diploma 2017

Therrell High School, Atlanta, GA

Medical Billing and Coding, 06/01/21, Present

Checked to ensure that appropriate changes were made to resolve customers' problems, completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers, conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, determined charges for services requested, collect deposits or payments, or arrange for billing, kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, ordered tests that could determine the causes of product malfunctions, referred unresolved customer grievances to designated departments for further investigation, resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills, solicited sales of new or additional services or products

Advised patrons of daily specials and provided appropriate responses to menu inquiries, assisted in providing customer service and ultimate dining experience for guests, collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system, ensured the table stayed clean throughout the meal, provided efficient and effective communication with other kitchen and bar staff, resolved customer complaints and mediated customer issues efficiently, served food and beverages to patrons accurately and efficiently, took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff, used sales techniques to increase food and beverage revenue

Assisted customers by providing information and resolving complaints, assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting, issued receipts, refunds, credits, or change due to customers, maintained an awareness of all promotions and advertisements, maintained customer communication throughout the ordering or check out process, processed merchandise returns or exchanges, provided a positive customer experience through customer care and attention to detail, received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts Call center customer service, Highly Proficient, 07/01/22, Demonstrating customer service skills in a call center setting

Warehouse associate, Highly Proficient, 06/01/20, Assesses the tendencies that are important for success in warehouse roles.

Attention to detail, Highly Proficient, 03/01/22, Identifying differences in materials, following Education

Certifications

Assessments

Title: Remote Customer Service Representative

instructions, and detecting details among distracting information Workplace English, Highly Proficient, 06/01/20, Understanding spoken and written English in work situations.

Personal Information

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