Customer Service Social Media

Autumn Smith

**** **** ****** **, *********, AL *5007 205-***-**** ******.*.*******@*****.***

AREAS OF PROFICIENCY

Multi-tasking Decision Making and Problem-Solving Coordinating and Organization Collaboration Detailed Oriented Conflict Resolution Creative Thinking Communication Adaptable

EDUCATION

Spain Park Highschool, August 2020- May 2024

● Advanced Placement Classes

- Freshman - Present

-Asl club

-Art Club

Work Experience

Business Owner TAJ Squad, Hoover, AL June 2019 – Present

● I hire contractors when needed, book events, and lead the marketing and advertising team.

● My company consists of my sisters and I. We hire contract workers to do specific jobs when needed.

● I set up and organize all the events that sell our products and create morale-building sessions for my staff and myself.

● My sisters and I have won several business awards for how well our business operated.

-First place in Business Fair April 21, 2018

-First place in Business Fair June 4, 2018

-First Place in Business Fair November 30, 2019

Customer Service/Marketing/Assistant Savagelybeautiful, Hoover AL February 2017–Present

● I lead and motivate the customer service team, create loyalty programs, and make sure all customers are satisfied.

● I manage and monitor all social media platforms and assist in campaign management.

● My team and I handle the majority of paperwork and other documents.

● I aid and monitor the setup crew at events.

Customer Service/Head Waiter/Marketing The VIP Spot, Ensley AL November 2020–Present

● I supervise and train the staff on business operations.

● I lead the marketing team and manage all social media platforms.

● I tend to paperwork and other essential documents. Key hold Earthbound Trading Company, Hoover AL August 2022-Present

● Make customers feel welcomed and at home in the store

● Aiding the customers' comfort in the store and with themselves

● Selling products

● Maintaining the store and assisting customers

Sales Associate Pandora July 2021-Jun 2022

● Assist customers in achieving their desired jewelry look

● Connect to customers to help them obtain what they need COMMUNITY SERVICE

● Volunteer at Nursing Home Fairview Nursing and Rehabilitation Center, Birmingham AL

● Peer Helping Berry Middle School, Hoover AL September 2018–May 2020

● Spring Fling Rocky Ridge Elementary, Hoover AL May 6, 2022

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