Account Manager Customer Service
Resume:
Derrick Black
Apt#***
Altamonte Springs, FL. 32714
E-mail: ************@*****.***
Objective
To utilize my experienced in customer service/ sales which includes strong cold calling and relationship building skills. Also able to utilize conflict management and inter-personal, consultative selling, active listening, negotiations and soft and hard closing skills.
Customers
June 2023 – December 2023
Kroger Specialty Pharmacy
Patient Care Advocate
Reached out to specialty medicine patients via inbound and outbound calls to schedule
delivery of their medicines.
Phoned insurance companies to verify coverage for specialty patients as well as updating
prior authorizations for special allowances for the medications.
Phoned medical doctor’s offices to follow up on receiving ip to date prescriptions for
Patients medications.
September 2018 –February 2023
Staples Corp
Senior Account Manager
Reaching out to small businesses customers in my base to encourage spending in different categories.
Receiving calls from customers in my base in reference to adding new locations, special pricing, billing and invoicing inquiries.
Contacting order support for possible pick up orders, refunds, etc.
Relaying delivery issues to our transportation department.
June 2014 - September 2018
Sprint Inc
B2B Account Manager
Making calls to Sprint customers to upgrade and add services
Receiving calls from customers about billing issues
Negotiating deals for new phones, tablets mobile broadband devices, etc.
October 2011-February 2014
Booking.Com, Orlando, FL
Hospitality B2B Account Manager
Cold called on hoteliers, inn-keepers, etc to register their hotels for Booking.com Website
Faxed and e-mailed registration forms to hoteliers.
Assisted Web Coordinations team in retrieving information needed to activate properties on the website.
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