Customer Service Representative
Resume:
Jermaine Treadwell
Decatur, GA 30032
****************@*****.***
Objective: To obtain a position in the customer service industry where I can maximize my skills, knowledge, and experience.
Employment History
Advocate
Customer Service Level II Delta Dental
July 2014 to January 2024 Alpharetta, GA
Customer Service Delta Dental
September 2013-June 2014 Alpharetta, GA
Assist Medicaid and Medicare members selecting dentists and dental plans.
Review claims for patients and doctors; discuss benefit coverage with patients and doctors; inform dental offices of acceptable fees for various procedures; inform patients and doctors why procedures are covered or not covered. Handle employee accounts for Lockheed Martin Corp, Disney Worldwide, Lucas Films, Screen Actors Guild, Screenwriters Union, California School Districts Unions, Wal-Mart, and Teamsters Union, Hilton Hotels and Resorts, Directors Union, Retired Military, etc.
Customer Service Outcomes Health Information Solutions
April 2012 to September 2013 Alpharetta, GA
Research, confirm and document legitimate claims made to Doctor’s and Hospitals.
Security Officer Norred & Associates, Inc.
June 2010 to March 2012 Atlanta, GA
Secure and patrol private corporate services
Customer Service Representative Comcast, Inc.
September 2009 to June 2010 Alpharetta, GA
Assist Customers with internet and other telecommunication needs.
Enrollment Counselor MAXIMUS, Inc.
October 2005 to June 2009 Atlanta, GA
Respond to incoming customer calls and aid enrollees in selecting a CMO and PCP changes. Request general information about accessing services in the GHF program, discuss problems and resolve issues and complaints.
Process enrollment, enrollment termination and change related requests.
Educate members on GHF managed care, 90-day choice period, continuous enrollment materials and annual enrollment.
Collection Agent/Case Establisher MAXIMUS, Inc.
April 2005 to October 2005 Atlanta, GA
Recover delinquent child support payments.
Customer Service Representative HMS Host
November 2001 to April 2005 Atlanta, GA
Aid customers with their purchase before boarding flights.
Balanced cash drawers, processed credit card purchases.
Inventory Coordinator.
Account Representative MCI Inc.
December 1999 to December 2001 Atlanta, GA
Marketed telephone services to prospective customers
Supply information about various telephone options
Coached employees with sales techniques
Education:
Alabama A & M University
Normal, Alabama
Fairfield High School, Fairfield, AL
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