Customer Service Agent

SB

STACEY BYRD

************@*****.*** 727-***-****

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Outstanding Communication Skills

De-Escalation Techniques

CRM Software

Active Listening

Professional Telephone Demeanor

Multi-Task Management

Inbound and Outbound Calling

PRI Financial Advisors

Insurance Agent

11/2020 - Current

Developed and implemented strategies for financial planning, investments, and retirement.

Developed and implemented comprehensive insurance plans for clients according to their individual needs.

Analyzed customer needs and provided best options, upselling products and services.

Sykes Enterprises, Incorporated Largo,

FL

Customer Service Agent

02/2022 - 12/2023

Assisted customers with inquiries regarding products and services through phone, email, and chat.

Managed high-volume of inbound and outbound customer calls. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

The Home Depot Inc

Customer Service Specialist

11/2019 - 01/2022

Handled over 20 numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Publix Clearwater, FL

Cake Decorator

07/2017 - 07/2019

Worked with customers to define cake vision based on color, theme, size and price.

Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.

Marshals Largo, FL

Cashier

10/2016 - 05/2017

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Burlington Seminole, FL

Sales Associate

10/2015 - 12/2016

Helped customers find specific products, answered questions and offered product advice.

Summary

Skills

Experience

SPC Seminole, FL

GED

Education and Training

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