Customer Service Representative
Resume:
Ervin Middleton
Resume
Murfreesboro, TN
***************@*****.***
• Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Teleperformance-Murfreesboro, TN
July 2024 to Present
I work.from home taking incoming calls handling clients Medicare and medicaid. I help them navigate through the system.
Janitor/Maintenance
Prestige Maintenance USA-El Paso, TX
November 2023 to Present
This is a seasonal position in which I'm a janitor for Kohl's department stores in the Murphesboro and Smyrna locations. I pull trash, clean windows, wax floors, dust shelves, clean bathrooms during the holiday seasons.
CEO
King El's Professionals-Murfreesboro, TN
April 2022 to Present
I own my own cleaning company I started while struggling with homelessness. I'm still puing things together, but I'm very detailed, and do residential and commercial. I've recently moved to Murfreesboro,so I need to get equipment again, but I have my family, who are also my employees. The 4 of us believe in excellence.
Pastor
Earth-Murphesboro Tn
April 2017 to Present
I've been a Pastor since 2018. I was a minister prior to that
. I do have both of my licenses. I currently just serve where I see, so I don't currently have a building,but I am for hire.
Uber Driver
Uber-Charleston, SC
March 2012 to Present
I pick people up and deliver them to their destination safely Door Dasher
DoorDash-Charleston, SC
February 2011 to Present
I pick up and deliver customers orders
Stocker/Cashier
Save-A-Lot-North Charleston, SC
November 2020 to August 2022
• Answer customers’ questions about merchandise and advise customers on merchandise selection.
• Responsible for operating a cash register; itemize and total customer merchandise selection at checkout counter, and accept cash or charge card for purchases.
• Help ensure the safeguarding of store assets, inventory, and cash.
• Pack customer purchases in bags or cartons.
• Assist customers in transporting large purchases to their vehicles.
• Assist with maintaining the store and warehouse in a clean and orderly manner.
• Stock shelves, racks, and bins with merchandise.
• Label products with barcode labels.
• Flexibility to perform other duties as assigned
Choir Director
Pilgrim Rest Missionary Baptist Church-Renton, WA
February 2019 to September 2021
I wa the head Choir director for this church after being just the musician for 6 months. Then when Covid hit, I was there only with the Pastor and first lady Church Musician
Pilgrim Rest Missionary Baptist-Renton, WA
February 2019 to June 2021
I started as just the musician, then moved up to head musician. I also played, director and was the choir during covid.
Forklift Operator
Master Halco-Kent, WA
July 2020 to September 2020
This position was through a temp service in which I worked as warehouse manager. My responsibility was to take inventory of fencing parts which the company made, and stage them to wait for clients to come and pick them up. Duties included riding a sit down Toyota forklift to get chain link fences and piping that was to large to lift or carry by hand. Telemarketer
DialAmerica-North Charleston, SC
April 2018 to July 2020
I Answered customer requests or inquiries concerning services, products, billing, etc .I Delivered superior service identifying and resolving customer; issues using problem-solving skills .I Built a positive rapport across a variety of personality types.
Musician/Drummer/Musician
Charleston Sc-Charleston, SC
April 2000 to August 2018
I played for multiple churches in Charleston SC. Became director, drummer, helped other churches as well. I play by ear.
Housekeeping Supervisor
Helping Hands-North Charleston, SC
March 2010 to April 2017
I started as a cleaner in a hotel with the company, and gradually elevated to Supervisor. So I would supervise multiple teams over houses and hotels.
Forklift Operator
Conway Freight/ XPO Logistics-Renton, WA
January 2014 to September 2016
My duties were to operate the forklift through the night unloading freight from one trailer, and loading it onto another trailer with a process called safe stacking. Cook
Waffle House-Charleston, SC
February 2000 to September 2016
I worked as a grill and prep cook at almost every waffle house in Charleston. Forklift Operator
GEODIS-Kent, WA
March 2016 to August 2016
Duties were to operate an EPJ to stock and replenish chemicals throughout the ware house, and to prepare shipments for transport. Also did inventory control. Chef
Farestart Café-Seattle, WA
April 2014 to May 2015
A culinary program created to give second chances to prisoners and homeless. I was homeless and joined to hone my culinary skills.
Forklift Operator
UPS-Auburn, WA
February 2013 to July 2014
Duties included packaging and repackaging product to get ready for transportation. Also to operate the forklift to replenish large items on higher levels. Also took inventory of products in the warehouse. Janitor
Medical University of South Carolina-Charleston, SC June 2001 to September 2007
I started as a janitor cleaning hospital rooms, then started doing the floors. After a couple of months, I was supervisor.
Line Cook/Prep Cook
Ciscos-Charleston, SC
May 2001 to October 2006
I was a cook and prep cook for this Mexican restaurant while I worked at waffle House . Education
Culinary Arts
Farestart - Seattle, WA
June 2017 to September 2017
Carpentry
Green River Community College - Auburn, WA
April 2016 to September 2016
Culinary Arts
Trident Technical College - Charleston, SC
February 2006 to November 2010
High school diploma or GED in GED
Job Corp Kitrell NV - Kittrell, NC
April 1997 to December 2001
Skills
• Forklift Driver (4 years)
• Warehouse Associate (3 years)
• Reach Truck (1 year)
• Reach
• Shipping And Receiving (3 years)
• Warehouse (3 years)
• RF scanner (2 years)
• Pallet Jack (4 years)
• Order Picker (2 years)
• Culinary Experience (5 years)
• Cooking (10+ years)
• Materials Handling (2 years)
• Load & Unload (3 years)
• Order Picking (4 years)
• Telemarketing (5 years)
• Hospitality
• Customer service
• Supervising Experience (10+ years)
• Communication skills
• Time management
• English
• Residential cleaning
• Leadership
• Janitorial experience
• Meal preparation
• Food service
• Management
• Restaurant management
• Cash handling
• Restaurant experience
• Leadership
• Customer service
Certifications and Licenses
Minister, Pastor
October 2018 to Present
I've been a musician in church for about 25 years starting as a child. Over the years I learned, kept going, and got my Ministers license first, then was ordained a Pastor by an Apostle. Driver's License
Assessments
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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