Quality Control Business Analyst

SHARMAINE MARTINEZ

*** ******* **., **** ****, SC 29715 401-***-**** **************@*****.***

OBJECTIVE

After being a stay at home mom for 9 years, I am returning to the work force. I am in search if a rewarding career that offers longevity, growth, and opportunity.

EXPERIENCE

Home

Stay at home mom August 2014 – current

Manage finances

Manage and maintain 8 person household

Manage schedules

Homeschool various ages

TIAA

Business Analyst May 2010 – August 2014

Processed financial and clerical corrections and adjustments to individual and batch accounts

Quality Control over multiple processes on the OmniPlus platform

Created, impkemented and tested automated processes, implemented quality control processes for automated functions, manually processed and posted exceptions

Worked with upper management to streamline current procedures

Wrote SOPs for Operations

As a Subject Matter Expert, trained teams and individuals, maintained integrity of SOPs, performed quality control

NDT and 5500 reporting

Enterprise Iron

Consultant, Business Analyst February 2007 – April 2010

Project Coordinator and Team Lead

In-depth research, reconciliation, and resolution of participant issues

Processed financial and clerical corrections and adjustments to individual and batch accounts

Quality Control over multiple processes on the OmniPlus platform

Created, impkemented and tested automated processes, implemented quality control processes for automated functions, manually processed and posted exceptions

Worked with upper management to streamline current procedures

Wrote SOPs for Operations

As a Subject Matter Expert, trained teams and individuals, maintained integrity of SOPs, performed quality control

NDT and 5500 reporting

Aegis Loan Company

Loan Officer September 2006 – December 2006

Using a lead application, solicited loans for individual

Liaison between client and lender

Ensured all paperwork and documents were signed and submitted properly

Putnam Investments / Mercer

Plan Administrator W@H May 2000 – August 2006

Maintained and kept records for 401K plans

Balanced plan cash and plan shares

Reconciled payrolls, posting loan payments and contributions

5500 and NDT reporting

Researched, reconciled, and resolved participant issues

Assisted with collecting documents for auditing purposes

Processed loans, terminations, distributions, trades, exchanges, and transfers

EDUCATION AND SKILLS

Wheaton College BA in Psychology 3.17 GPA

Microsoft Suite

OmniPlus

CATS reconciliation

IMAGE

Scrum leader

AWARDS AND ACKNOWLEDGEMENTS

Vice President of West Bay Chorale 2005-2006

Project Manager of Automated Dividends project 2007 - 2011

Treasurer of Nation Ford Band Boosters 2020 –

VOLUNTEER EXPERIENCE

Cash manager at PNC Amphitheatre

Inventory manager at PNC Amphitheatre

Stand manager at BOA stadium

Concessions at various places (customer service, money management, and inventory)

Cantor and chorus member in church choir

Chaperone, hospitality, first aid tent, fundraising, pit crew for Nation Ford band in Fort Mill, SC

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