Results-Driven Professional Actively Seeking New Opportunities
Resume:
Tyler Ramaley
Wilmington, DE *****
*****.*********@*****.***
I am a young, energetic, positive & outgoing individual. I have worked in customer service based industries in my previous positions and would like to continue to do so. My skills include organization, multitasking, people & problem solving. I’m a hard worker and fast hands on learner. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Manager
JSI Group LLC - Hockessin, DE
July 2019 to Present
Collaborated closely with multiple vendors, with a primary focus on Bank of America through Blackbox.
• Oversaw multiple renovation projects, with responsibilities including cabling and technology infrastructure.
• Supported switch and phone upgrades within the organization.
• Managed MAC (Move, Add, Change) requests, ensuring timely and efficient execution, including same- day escalation when necessary.
• Managed a team of 100+ network technicians responsible for supporting all banking locations.
• Collected notes and feedback from technicians and effectively relayed them back to project managers and customers to ensure smooth communication and project execution.
CNA - Certified Nursing Assistant
Saint Martha Center - Downingtown, PA
May 2019 to January 2020
CNA - Certified Nursing Assistant
Ware Presbyterian Village - Oxford, PA
December 2015 to April 2019
Providing personal care in a skilled care setting, preceptor for new Nursing Assistant, assist residents and family with needs and support, serve residents and family during meals, assist co-workers with tasks, cover multiple shifts to ensure coverage.
CNA - Certified Nursing Assistant
Saint Martha Center - Downingtown, PA
January 2015 to February 2016
Providing personal care in a skilled care setting, preceptor for new Nursing Assistant, assist residents and family with needs and support, serve residents and family during meals, assist co-workers with tasks, cover multiple shifts to ensure coverage.
CNA/Home Health Aide
Senior Helpers - Exton, PA
July 2014 to February 2016
Provide personal care, companion care, and light housekeeping duties in an in-home, independent setting; assist with meals, showers, run errands, transport to appointments, etc. & cover multiple shifts to ensure coverage.
CNA - Certified Nursing Assistant
Tel Hai Retirement Community - Honey Brook, PA
May 2013 to April 2014
Providing personal care in a skilled care setting, preceptor for new Nursing Assistants, assist residents and family with needs and support, serve residents and family during meals, assist co-workers with tasks, cover multiple shifts to ensure
coverage.
Dining Services Associate
Tel Hai Retirement Community - Honey Brook, PA
December 2012 to May 2013
Welcome residents & guests into dining room, accommodate preferences and needs as needed, take menu selections, serve
residents & guests, assist co-workers as needed, cover multiple shifts to ensure coverage Host
Applebees - Thorndale, PA
August 2012 to April 2013
Coordinate restaurant guest layout, show guests to their seats, assist with clean up. Host/Server
Freedom Village at Brandywine, Brandywine, PA
August 2010 to August 2012
Coordinate multiple dining rooms, receive reservations for residents & guests, computer billing and processing for dining
charges
Education
High School Diploma
Coatesville Area Senior High School - Coatesville, PA September 2009 to June 2012
Skills
• CNA (10+ years)
• Telecommunication (4 years)
• Operations Management (3 years)
• Management (4 years)
• Communication skills
• Sales
• Customer service
• Project management
• Driving
• English
• Organizational skills
• Delivery driver experience
• Negotiation
• Computer skills
• Microsoft Office
• Team management
• Project Planning
Certifications and Licenses
Driver's License
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