Customer Service Front Desk

Charlotte Wade

Columbus, GA *****

**********@*****.***

706-***-****

Customer Service Professional with over 15 years experience in the medical and mortgage industries. Known as the “go to person” for complete knowledge of operating systems. Detailed, flexible and great communicator with strong interpersonal skills.

Hands on trainer with a proven training method for new hires. Work Experience

Medical Receptionist

DR. Jaime L. Vivas M.D.

January 2009 to Present

• Call patients two days in advance for appointment reminders

• Check patients in and out, and make follow- up appointments

• collect co pays at time of service

• Verify, Enter and Scan Insurance Cards

• Answertelephones and pass on messages when necessary

• Schedule new patient referrals and called the referring doctors when new patient appointment was scheduled.

• open and close the office at the beginning and end of each business day

• Place patients in examining rooms when the office was overly busy or the staff was shorthanded

• Greet patients and pharmaceutical representatives at the front desk Collector

Capital One/Green Point Mortgage-Columbus, GA

January 2005 to December 2008

● Contacted and counseled mortgagors by telephone to collect delinquent loan payments

● Identified, analyzed and resolved customer problems to minimize losses by avoiding foreclosures

● Counseled clients with late mortgage payments to prevent foreclosure losses

● Documented and updated information received from mortgagors in the collection work station

● Researched misapplied payments and suspense account items to ensure funds were properly credited to the appropriate account

● Decided when repayments were needed to reinstate delinquent loans

● Trained new employees on department policy and procedures Collector

Receivable Management Group-Columbus, GA

January 2004 to December 2005

● Collected on delinquent accounts

● Filed medical insurance

● Spoke with Attorneys regarding bankruptcies and workers compensation cases Education

Columbus Technical College - Columbus, GA

1989

Skills

• XP and Windows 7,8,10 and 11 (10+ years)

• Fidelity

• Auto Call Dialer

• Microsoft Office, Outlook, Word and Excel

• Medical Manager Software

• Athena Net

• Medical Receptionist

• Medical Scheduling

• Operating Systems

• Medical Records

• EMR Systems

• Insurance Verification

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