Data Entry Customer Service
Resume:
Raina MacDonald
Louisville, KY 40272
*****.*********@*****.***
AVAILABILITY:
Interview: ASAP Start: ASAP
PROFESSIONAL SUMMARY:
Personable, highly motivated unemployment & fraud professional.
Customer service and care advocate with over 10+ years of career experience.
Upbeat and outgoing with a drive that uses skills to complete any objectives my job entails. Expertise in resolving customer service issues, de-escalating.
Excellent time management skills, well organized; skilled in front and back office, data entry, ticketing, answering phones & sales.
Proficient in MS Office Suite (Excel, Word); Google Suite; AWS, Beacon and MS Teams.
EDUCATION, TRAINING & CERTIFICATIONS
HSD Fairdale High School Louisville, KY 1990
University of Phoenix Louisville, KY 2011- 2013
SKILLS:
•
•Answering Phones
•Excellent Written and Verbal Communication
•Customer Care & Service
•Filing
•Great Organizational Skills
•Typing/Data Entry
•Microsoft Office Suite (Word, Excel)
•Outlook
•
WORK EXPERIENCE:
Accenture 03/2021 – Present
Primary Support Lead for BPC Fraud Department
Previous roles with Accenture include BPC secondary lead, Fraud Email and BPC Customer Service Associate.
Use AWS; Beacon; Excel, Word, Google Sheets and Email.
Front and Back office support.
Radial 2015 - 2020
(Contract Assignments/Seasonal) Warehouse Associate
Fix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.
Data Entry
Receiving
Pick/Pack/
RF Scanning
Sorting
Labeling
David and Ashley's Nursery 03/18-09/18
Office Manager & Customer Care & Service Associate
Customer service
Sales
Cashier
Answering telephones
Office management
Stocking and tending to plants
Amazon 2013 - 2015
(Contract Assignments/Seasonal) Warehouse Associate
Fix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.
Data Entry
Pick/Pack/Returns
RF Scanning
Sorting
Labeling
Forklift operator
Zappos 09/2011 – 03/2012
Problem Solver Associate
Fix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.
Data Entry
Receiving
Pick/Pack/Returns
RF Scanning
Sorting
Labeling
Contact this candidate