Customer Service Front Desk
Resume:
Ayanna Porter
Sales
Brownsburg, IN
*************@******.***
SKILLS- Meeting and exceeding goals, multi-tasking, and giving excellent customer service.
EXPERIENCE
Coury Hospitality Carmel, Indiana - Front Desk Agent June 2021 - PRESENT
● Knowledgeable front desk agent at one of the newest multi-million dollars hotels in Carmel, Indiana with two years of experience providing friendly and courteous customer service, greeting guests, and handling all general inquiries. This also includes answering all calls and solving all problems guests may have.
● Expert in Lightspeed database that checks in and out all guests from the hotel
● In charge of correctly having all emergency reports documented in case of hotel shutdown
● Maintains a clean and organized back office for the entire hotel. With over 40 employees, this clean work space for all provides smooth transitions to each new shift of workers
● Offer a positive attitude and excellence at managing shifts Chick-Fil-A Avon, Indiana- Shift Manager
Sept 2016 - June 2021
● Developed relationships with all new staff members, and assisted existing staff members in their career development
● Maintained a clean and safe work environment, resulting in a 50% reduction in complaints filed with management and a 50% increase in crew satisfaction
● Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 60% annual
EDUCATION
Ben Davis High School Indianapolis, IN
High School Graduate June 2016
Empire Beauty School Speedway, IN
Cosmetology October 2017
References - Available upon request.
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