Customer Service Representative
Resume:
ZaLiya Meekins
Chicago, IL *****
***************@*****.***
Customer Service Representative with over 5 years of experience in telephone customer service, including sales, tech support,and customer care. Familiar with major customer service software, conflict resolution,and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Work Experience
Warehouse Associate
Hartside Warehouse - IL
December 2021 to November 2023
• Ensuring cleanliness, tidiness and safety of work environment.
• Loading and unloading delivery vehicles.
• Accepting delivery of inventory.
• Counting and confirming inventory.
• Inspecting inventory for damage and faults.
• Communicating errors to relevant parties.
• Marking and labeling stock.
• Storing inventory in accessible manner.
• Loading and wrapping stock on pallets.
• Building loads with forklift and electronic pallet jack. Cashier/Barista
Starbucks - IL
October 2020 to December 2021
• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls. Cashier/Cook
Portillo's - IL
February 2019 to October 2020
• Greet our guests with a smile, quickly and accurately take their order and payment
• Take phone orders or catering orders to help our guests plan their special events
• Give out completed orders to guest by calling out numbers.
• Prepare food to our high-quality standards and maintain a clean and sanitary workspace
• Cook food to order, such as, Italian Beef, Burgers, Hot Dogs, Fries, and much more
• Follow provided recipes and upholds the Portillo’s standard
• Ensure proper sanitation practices are in place
• Follow the provided recipes to create eye-catching, fresh, made-to-order salads and maintain a clean workspace
Education
High school diploma
Foundations College Prep - IL
August 2015 to June 2020
Skills
• Host/Hostess
• Catering
• Cash Handling
• Food Safety
• Food Preparation
• POS
• Busser
• Materials Handling
• Cooking
• Coffee Experience
• Restaurant Management
• Cashiering
• Bartending
• Kitchen Experience
• Heavy Lifting
• Microsoft Word
• Serving Experience
• Commercial Cleaning
• Cleaning Experience
• Banquet Experience
• Order Picker
• Packaging
• Leadership
• Microsoft Office
• Upselling
• Event Planning
• Pallet Jack
• Food Service
• Sales
• Barista Experience
• Guest Services
• Merchandising
• Pricing
• Restaurant Experience
• Inventory Control
• Inventory Control
• Technical Support
• Microsoft Powerpoint
• Supervising Experience
• Conflict Management
Certifications and Licenses
Food Handler Certification
Contact this candidate