Customer Service Team Member

Nicholas Johnson

Fort Mill, South Carolina ***** • 813-***-**** • *************@*******.***

Professional Summary

Organized individual experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Knowledgeable and dedicated customer service professional with extensive experience in the warehouse and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Stocking and Replenishing

Customer assistance

Cash drawer management

Computer proficiency

Organized Paperwork

Physical Strength and Stamina

Hand and Power Tool Operation

Loading and Unloading

Order and Refund Processing

Customer Data Confidentiality

Efficient and Detail-Oriented

Courteous with Strong Service Mindset

Palletizing

Work History

Go Specialist, 08/2023 to Current

131 Main Restaurant

Displayed strong telephone etiquette, effectively handling difficult calls Maintained positive working relationship with fellow staff and management Exercised versatility in fast-paced, agile work environments Participated in ongoing training and compliance activities Defined team directions and provided guidance to members. Mover, 03/2023 to 09/2023

Moving Muscle

Maneuvered items carefully through narrow hallways and doorways to prevent damage Strapped items down over protective padding to secure throughout transportation Maintained clean, orderly work environment free of hazards Cleaned and maintained truck and other equipment to maintain optimum working condition. Dasher, 05/2022 to 02/2023

DoorDash

Delivered fresh food to customers across local area Picked up meals from local restaurants and dropped off at residential and business customer locations

Navigated local streets and highways with ease using GPS system. Stocker/Sales Associate, 09/2021 to 04/2022

Lowe's Home Improvement

Stocked shelves and down stocked shelves with products along with any customer questions or concerns

Unloaded parts from trucks or flat beds in timely and neat manner Filled out delivery truck driver paperwork in timely manner Pulled customer orders using a forklift, picker, etc. Customer Service Representative, 09/2020 to 08/2021 Cabelas

Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking

Processed credit card, EBT and gift certificate payments in electronic computer systems Redeemed coupons and cross-sold products to maintain customer satisfaction levels Supervised more than 3 cashiers and associates to maximize performance, efficiency and service levels

Helped customer locate and select appropriate merchandise throughout store Maintained work area in clean and neat manner

Answered phone calls to assist customers with questions and orders. Cashier, 11/2019 to 04/2020

Skyzone

Processed POS transactions, including checks, cash and credit purchases or refunds Trained as cashiers and court monitors and provided back-up coverage to provide customers with optimal support

Operated cash register, collected payments and provided accurate change Assisted with purchases, locating items and signing up for rewards programs. Education

Fire Science

USC - Lancaster, SC

Fire Science

Central piedmont community college - Charlotte, NC High School Diploma

Charlotte Catholic High School - Charlotte, NC

GPA: 3.5,, while participating in Boy Scouts, theatre set design, rugby and habitat for humanity

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