Pharmacy Technician Customer Service
Resume:
Zeandre' Campbell
Pharmacy Technician/ Customer Support
Atlanta, Ga 30341
************@*****.***
Customer Service expert and Pharmacy technician who identifies customer needs and deliver effective solutions to problems. Committed to providing high quality customer care to create a positive experience.
Authorized to work in the US for any employer
Work Experience
Outreach Specialist
Optum -United Healthcare
August 2023 to Present
• Outbound calls to providers to verify members medical records information requested through insurance
• Research on iLead/iSet/Nice/Facets and Ratelift for pend details
• Release or close chases that has members confirmed information needed Pharmacy Technician Coordinator
Highmark BCBS - Remote
September 2022 to April 2023
• Triaged prior authorization faxes for members and providers through insurance
• Communicated approvals and denials determination to members and providers through phone and fax
• Maintained daily production goal in numerous departments needed Pharmacy Technician
Pharmaceutical Strategies Staffing - Remote
November 2021 to August 2022
• Assisted with prior authorizations for Medicaid data entry
• Processed faxes for prior authorization request for CVS members
• Provided proficient customer service to members for additional feedback. Pharmacy Technician/ Patient Care Coordinator
Asembia pharmacy - Remote
March 2021 to October 2021
Contract Assignment
• Making outbound calls to Patients who are interested in receiving Dexcom G6 unit.
• Make follow up calls to Patients provider to get authorization request on behalf on patient
• Worked daily case queue
• Provided proficient customer service to patients who inquired on product or assistance. Pharmacy Technician
CVS Health - Decatur, GA
April 2016 to October 2021
• Customer service support regarding store information, medications, home related and personal needs.
• Validating customers store rewards upon purchase, while maintaining to do Daily stocks on store products
• Assist customers, fill prescriptions, count stock, daily Return to Stock
• Clear Production queue by promised times.
Pharmacy Technician
Hinduja Global Solutions - Roswell, GA
November 2018 to July 2019
•Obtained customer service experience with Assisting Members, Pharmacy's, and Provider's Office with Coverage determination reviews for Prescriptions that required a Prior Authorization, Step Therapy's, Quantity Limit's, Non Formulary's and Tier Exceptions in order for medication to be covered by insurance plan for Aetna.
Pharmacy Receptionist
Grady Memorial Hospital - Atlanta, GA
March 2017 to November 2018
• Perform Customer Service skills at Grady Memorial hospital, Including answering phone calls for in patients and out patients.
• Assisted with bed management discharge reliefs, and Provided work duty for Housekeeping Employees. Health Care Specialist
Proactive Risk Solutions - Duluth, GA
January 2017 to April 2018
• Introducing supplemental insurance, enrolling employee's in an incentive bonuses on take home paycheck.
• Led payroll support and provided customer service support for a multi-state organization.
• Pulled internal reports as requested (salaries, bonuses, hours worked).
• Followed up with customers on unresolved issues. Technical Support Specialist
Alorica for Verizon - Kennesaw, GA
February 2015 to April 2018
• resolving technical issues, maintaining hardware and software installations, and improving IT systems.
• Assisted customer with new tickets and existing tickets troubleshooting
• Screen sharing system to troubleshoot
• Microsoft proficient
Education
Diploma in General Studies
Guildford Technical Community College Middle College - Jamestown, NC May 2011 to December 2014
High school diploma or GED
Skills
• Technical Support (5 years)
• Receptionist (2 years)
• Microsoft Office (5 years)
• Sales (2 years)
• Customer Service Skills (6 years)
• Microsoft Word (6 years)
• Shift Management
• Customer Service
• Pharmacy Technician Experience
• Medical Billing
• Typing
• Medical Office Experience
• Insurance Verification
• Compounding Medications
• EMR Systems
• HIPAA
• ICD-10
• Computer Operation
• Microsoft Outlook
• Hospital Experience
• Data Entry
• Medical Records
• Phone Etiquette
• Order Entry
• Computer Skills
• Microsoft Powerpoint
• Patient service
• IT support (5 years)
• CMS (7 years)
• NCQA standards (7 years)
• ICD coding (8 years)
• Customer service
• Microsoft Office
• Communication skills
• Retail sales
Languages
• English - Expert
Certifications and Licenses
Pharmacy Technician
July 2021 to June 2025
Active License- PHTC055237
Pharmacy Technician Certification
PTCB Certification
Pharmacy Technician License
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