Customer Service Front Desk
Resume:
Nadeaja Hogan
Farmington hills, Mi
*******@****.***
EXPERIENCE
Brookdale Senior Living, Southfield,Mi — Concierge/Server April 2019 - December 2023
● Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
● Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
● Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
● Maintained front desk’s concierge book to provide visitors with access to relevant local information.
Akira, Novi, Mi— Retail Sales Associate
March 2017 - January 2018
● Greeted customers and helped with product questions, selections, and purchases.
● Stocked merchandise, labeling items, and arranging according to size or color.
● Maintained a clean and organized store environment, enhancing the overall shopping experience for the customers. MGM Grand Hotel, Detroit, Mi — Concierge
January 2016 - November 2016
● Greet new guests upon arrival.
● Communicating with maintenance and housekeeping
departments.
● Arrange special celebrations.
● Resolve customers' complaints.
Burlington Coat Factory, Southfield, Mi — Processor April 2015 - October 2015
● Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment.
● Supported team members in their tasks, contributing to overall team success.
● Unpack merchandise and organize clothing.
SKILLS
● Retail Properties
● Cultural Competence
in Nursing
● Customer Service
● Highly Adaptable
● Strong Work Ethnic
● Effective Problem
Solving
● Excellent
Multitasking
● REtail Knowledge
AWARDS
Everyday Hero/Employee of
the Month.
Chester Street Residence, Royal Oak, Mi — Nursing Assistant May 2014 - November 2014
● Helped residents effectively manage routine bathing, grooming, and other hygiene needs.
● Improved residents satisfaction by providing compassionate assistance with daily activities.
● Checked residents vitals such as temperature, blood pressure, and blood sugar levels.
● Provided emotional support to residents, companionship, and encouragement during challenging times.
● Answered call lights and supported residents comfort and safety by adjusting bed rails and equipment.
EDUCATION
Paul K. Cousino High School, Warren, Mi — High School Diploma
September 2011 - June 2014
Macomb Community College, Warren, Mi— Psychology
September 2016 - July 2019
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