Support Specialist Customer Service
Resume:
Ed Askew
EXPERIENCE
Country Club of Little Rock
Food and Beverage Manager
Management and guidance of all front of the house service areas. Oversee selection, training, and upgrading the front of the house staff. Work closely with service supervisors, and the daily operation of the club. Maintain scheduling for all front of the house staff members and supervisors. Planning and coordinating upcoming functions and facilitate the success of all parties at the club. Prepare daily POS sales reports.
LR Marriott
Director of Banquets
10/2021-05/2022
Oversee the success of all banquets and events, including set up of all rental space, services rendered by team members and the breakdown process. Ordering of supplies and spirits. Responsible for monthly inventory and maintaining par levels. Manage department within forecasted budget. Analyzing financial information, forecasting revenues and expenses. Manage team members according to values, including recruiting and training. Ensure labor costs are in alignment with forecast. Ensure food preparation, and service exceeds the expectation of the guest.
Chenal Country Club
Banquet/Events Manager
04/2017-10/2021
Management and coordination of team members. Maintain consumption reports, ensuring that transactions and products are in alignment with forecast. Prepare daily POS sales reports. Examines food quality and presentation in accordance with guest expectations. Ensure team members maintain cleanliness and sanitation, in accordance with health code standards. Ensure the F & B department performs all duties, ensuring guest satisfaction and positive publicity for guest service.
Texas Roadhouse
Manager
01//2005-02/2008
01/2015-01/2017
Oversee and manage all front of the house day to day operations. Ensuring legendary food and service. Management of front of the house employees on the day-to-day basis. Oversees purchasing and receiving of food products and supplies. Ensure food preparation is in accordance with all recipes and procedures.
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OBJECTIVE
To be a part of a company that
has continued growth.
Implementing professional
strong leadership skills.
EDUCATION
Pulaski Technical College
3000 W. Scenic Dr.
North Little Rock AR 72118
6/2002-5/2003
SKILLS
10 yrs. Management Exp.
Level 1 WSET
(Wine and Spirit Education Trust)
T.I.P.S Certified
Service Oriented
Inventory Control
Record Keeping
(POS) System Operation
Aloha, Micros, Jonas, CI Ty
Business Operations
US ARMY NATIONAL GUARD
1999/2003
(Honorable Discharge)
US AIR FORCE NATIONAL GUARD
1994/1999
(Honorable Discharge)
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