Customer Service Switchboard Operator
Resume:
Valetta Calhoun
Switchboard operator, Caregiver, Driver
Chicago, IL 60643
**************@*****.***
I am highly skilled Switchboard Operator/Cargiver/Driver looking for a position that will utilize my excellent customer service and communication skills in regard to customers and staff. I have a resounding ability to interact with a wide range of people in an open, friendly, customer-oriented manner. I always maintain a professional attitude; can work as a team player as well as independently. Authorized to work in the US for any employer
Work Experience
Amazon Flex Driver
Amazon Flex - Chicago, IL
June 2022 to Present
• Safely drive and operate delivery vehicle.
• Useing a hand-held device for routing information, customer delivery information.
• Navigating a variety of routes throughout delivery areas.
• Comfortable driving and working in varying weather conditions.
• Load and unload packages to be delivered
• Customer satisfaction goals striving to deliver packages and smiles to the customers. In Home Caregiver
Prudential - Chicago, IL
September 2020 to Present
• Assist clients with activities of daily living including bathing, dressing, grooming and toileting
• Performing general housekeeping need
• Provide transportation to Doctors visits, grocery stores, and any additional errands to be made
• Provide companionship to clients (taking them for a walk, playing games, listening to music, watch TV, etc.)
Switchboard Operator
Hillsdale Hospital - Hinsdale, IL
September 2019 to October 2021
• Operate the telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.
• Receive and relay internal and external calls and provides general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
Driver
E.T.T. Transportation - Calumet City, IL
June 2010 to December 2012
• Transport clients to and from their medical appointments. Switchboard Operator/Receptionist
Lowe's Home Improvement Center - Chicago, IL
October 2007 to July 2009
• Demonstrated expertise at handling high volume calls via switchboard. Functioned as customer service associate via telephone to expedite resolutions to customer complaints enhancing relationships with customers increasing sales and profits.
Radiology Technician- Clinical Representative
G.E. Healthcare - Barrington, IL
May 2008 to November 2008
• Conducted retrospective review of all PACS and related applications and Perinatal complaints entered in iTrak and Complaint Handling Database.
• Identified hazards and hazardous situations with emphasis on clinical workflow.
• Determined the severity or likelihood of harm to patient or user.
• Assisted in the risk/benefit analysis.
Manager
P & V Trucking Inc - Merrillville, IN
May 1999 to April 2006
• Handled all administrative aspects such as billing, accounting, collections and inventory. Switchboard Operator
Classified Ventures - Chicago, IL
April 2000 to September 2001
• Managed Simens Consul Phone Systems for whole company.
• Greeted corporate clients.
• Maintained conference room schedule.
Relief Manager
Public Storage - Hammond, IN
August 1997 to July 1999
• Trained new employees.
• Greeted customers.
• Developed space rental lease agreements.
Education
Associate Degree in Applied Science in Radiography South Suburban College - South Holland, IL
January 2005 to January 2007
Skills
• Typing- 35 wpm, Microsoft Word, Fax/ Office Machines Pacs, Medical Terminology.
• Medical terminology
• Hospital experience
• Customer service
• Telecommunication
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