Customer Service Representative
Resume:
Cassie Murphy Chauncey
********************@*****.***
Team Lead
Pearl Interactive Network
August 2020 to May 2023
• Keep senior management informed about recurring issues or problems
• Answer staff questions, provide guidance and feedback to team members
• Train new employees
• Measure performance with KPIs such as call interruptions, calls waiting, etc.
• Ensure adherence to company's policies and procedures
• Customer Service Work From Home
• Email Support Specialist for over 50 agents.
• Remote Work
Customer Service Representative
GMR Processing - Doraville, GA
September 2019 to December 2020
•Inbound and outbound call center
•Collections
• 150+ calls a day
•3rd party collections
Enrollment Specialist
UnitedHealth Group - Atlanta, GA
May 2018 to May 2019
• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Customer Service Representative
Wipro
June 2017 to May 2018
•Ability to multi-task, prioritize and escalate when appropriate.
•Self-directed and able to work within a team environment.
•Good problem-solving and analytical skills.
Work Experience
*Authorized to work in the US for any employer
•Friendly, professional telephone manner and strong interpersonal skills
•IT troubleshooting
•Remote support
•Microsoft office support
•Call center environment
Customer Service Representative/Call Center
Convergys - Valdosta, GA
May 2015 to August 2017
Valdosta, GA -
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Collections
• Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Customer Service Representative
ELEAD1ONE - Valdosta, GA
March 2013 to 2015
•Collections/Call Center
•Generated leads for new sales through telephone and email contact with customers.
• Communicated all merchandise needs or issues to appropriate supervisors.
• Top campaign in the company and I met my weekly goals in generating new leads. Education
Abraham Baldwin Agriculture
College 2012
• Customer Service
• Data Entry
• Medicare
• Medicaid
• Shipping
• Shipping Receiving
• Logistics
• Telemarketing
• Technical Support
• Analysis Skills
• Business Development
Skills
• Cold Calling
• Microsoft Excel
• Microsoft Word
• Management
• Negotiation
• Account Management
• Marketing
Kristel Taylor
*************@*****.***
Teresa Abbott
******.******@*********.***
Amanda Bailey
**********@*****.***
References
Contact this candidate