Office Manager Customer Service
Resume:
Delee C Motley
Lakeland, FL *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Manager Administrative Receptionist Sales Billing Accounts,Lead Cake Decorator and custom order specialist,Tax preparer,Bright house CSR,To Go Specialist,Demo,Front counter,orders,
Jackson Hewitt Tax,Harris Teeter,Davis Monumet,Butterfly Cafe,Jackson Hewitt,Charter,Bright House,Family Fun Center,Dairy Queen-Lakeland, FL
January 2001 to March 2024
Customer service for 28 years!
8 years office management!
(High volume)
Owner of Cherie Amore Photography
Jackson Hewitt Tax
Tax preparer, sales, and trainer
Harris Teeter
Lead Cake Decorator and custom orders specialist
Davis Monument Co
Office Manager, Receptionist,Sales,Billing, Accounts, Advertising,Social Media, office cleaning Butterfly Cafe To Go Specialist, cashier,team
Jackson Hewitt Tax Preparer 2 years
Private Tutor for multiple grades
Charter
Property manager,receptionist,research assistant,runner and more Bright house CSR & SALES
CVS photo lab associate
Cleaning foreclosure properties and residences
Rainsoft water telemarketing and sales
Family Fun Center Party hostess, To Go Specialist,kitchen,counter team, cleaning crew Target cashier, floor and team
Kmart cashier,floor and team
Dairy Queen front counter,sales,trainer,team
Education
High school diploma
Temple Christian - Lakeland, FL
September 1987 to June 2000
Skills
• Clerical Experience (10+ years)
• Office Management (8 years)
• Accounting (10+ years)
• Office Administration (8 years)
• Accounts Receivable (8 years)
• Front Desk (10+ years)
• Administrative Experience (8 years)
• Customer Service (10+ years)
• Accounts Payable (8 years)
• Photography (10+ years)
• Financial Report Writing
• Restaurant experience (2 years)
• Party Hostess (2 years)
• Cake Decorating
• General Ledger Accounting
• Management
• Personal Assistant Experience (10+ years)
• Customer service
• Telemarketing
• Sales
• Outside sales
• Inside sales
• Retail sales
• Typing
• Account management
• Customer relationship management
• Negotiation
• Product demos
• Cash handling
• Windows
• Pricing
• Marketing
• Google Suite
• Supervising experience
• Leadership
• POS
• Tax experience
• Guest services
• Clerical experience
• Cash register
• Accounts receivable
• Property management
• Front desk
• Office management
• Project management
• Accounting
• Research
• Social media management
• Order fulfillment
• Purchasing
• Photography
• Accounts payable
• Merchandising
• Guest relations
• Restaurant experience
• Serving
• Upselling
• Yardi
• Personal assistant experience
• Documentation review
• Computer skills
• Microsoft Office
• Phone etiquette
• Events management
Certifications and Licenses
Driver's License
October 2020 to September 2028
Life Insurance License
Life & Health Insurance License
Health Insurance License
Personal Lines License
Assessments
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Teamwork: Interpersonal skills — Proficient
July 2023
Responding to challenging team situations at work
Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
October 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Marketing — Proficient
July 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Social media — Completed
July 2023
Knowledge of social media techniques and analytics interpretation Full results: Completed
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Cleaner fit — Proficient
June 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Completed
June 2024
Interpreting instructions or signs and solving problems Full results: Completed
Outside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Written communication — Proficient
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
December 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Completed June 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
June 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Willing to work hard and always striving to do better and go the extra mile to get the job done right! Female vocal solo 7th in Florida State and "Musician of the Year" Yearbook photographer
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