Marketing Coordinator Customer Experience

Wafa Al Selawei

West Yale Loop, Irvine, CA, USA

****.*******@*****.*** +1-949-***-****

https://www.linkedin.com/in/wafa-selawie-4398ba123/ SUMMARY Subject matter expert with over 18 years of Marketing and Sales experience, specialized in designing marketing and business sales strategies, generating revenues, and transforming customer experience. Delivering wide range of solutions and improvement initiatives for multiple cross selling top-end products and brands.

Having highly developed skills in customer behaviour analysis and understanding customer needs Self-motivated, independent, Results-driven, and dedicated to success. Described as people person, approachable, decisive, and assertive.

PROFESSIONAL

EXPERIENCE

Business Management Administrator

H&S Energy Products, LLC, Santiago Blvd, Orange, CA January 2022–Present

Marketing Coordinator

• Designing Marketing campaigns and strategies.

• Identifying Performance KPI’s to measure Marketing and Sales results.

• Running Vendor Assessment protocols to ensure adherence to product delivery.

• Bridging gaps between business stakeholders and vendors when designing marketing strategies. Business Administrator

• Introducing new products to various customer categories.

• Issuing Sales and distribution contracts, offering best rates and deals to vendors to attract and increase sales revenue.

• Streamlining Client relations and expectation.

Business Sales and Marketing Coordinator

The House of Creed, California, USA

Feb 2018–December 2021

• Streamlined House of Creed Brand products across locations

• Executed Marketing and Sales Strategies to ensure Clients Requests are fulfilled.

• Sponsored House of Creed Inventory in different locations to ensure stocks are available.

• Promoted Company Products to clients based on their needs. Achievements

• Exceeding Sales targets across the region.

Marketing & Sales Coordinator

House of Sillage - California, USA

November 2011– Feb 2018

• Created Marketing strategies for new product lines.

• Launched multiple Brands and product lines Sales Campaign.

• Handled Clientele and analysed customer behaviours.

• Created Sales strategies based Client needs.

• Trained New Hires on Customer Management and understanding.

• Customer advocate on Brands and products.

Achievements

• Awarded 12 times as top performer by Senior Management.

• Grew sales by 80% due to applying sales strategies. PROFESSIONAL

EXPERIENCE

Team Leader/Flight Attendant

Jordan Aviation – Amman, Jordan

January 2009–November 2011

• Provided overall excellent premium flying guest experience.

• Directed junior team members in proper duties and company regulations.

• Promoted passenger and crew safety by always maintaining airline and federal aviation regulations.

• Inspected interior of aircraft prior to, during, and after flights to ensure preparing stowing of emergency equipment.

• Followed company regulations and rules promoting safe environment for both travellers and employees.

Senior Sales Manager

Zain Mobile – Amman, Jordan

January 2004–December 2008

• Managed sales and service teams for VIP clients

• Provided reports on Customers feedback and requirements.

• Maintained Knowledgebase on Company policies and statements.

• Educated Customers on Company policies.

Achievements

• Ranked highest in sales, cross-selling and customer service across the region.

• Awarded several national recognition awards for having the top revenue. AREA OF

EXPERTISE

Business Development, Marketing & Sales Strategies, Client Management & Support, Performance Management, Airline operations, Quality & Safety Assurance SKILLS AND

COMPENTANCIES

• Computer: Microsoft Office (Word, Excel, and PowerPoint), MS Access, Outlook

• Professional Impact: Process improvement, resource optimization, creative problem solving, relationship management, corporate communication, team building, Hospitality & Customer Focused, Branding Management

EDUCATION Master’s Business Administration - Management Focus University of Phoenix Dallas, TX

Bachelor of Arts- Marketing Degree,

Philadelphia University, Amman Jordan

TRAININGS • B2B Sales strategy

• Project management skills for leaders

• Communication skills for modern management

• Creating communications strategy

LANGUAGES English – Professional Level

Arabic - Native

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