Customer Service Representative

Latanya M. Johnson

*** **** ******* **.

Irmo, SC 29063

Cell: 904-***-**** E-Mail: *************@*****.*** Objective

To obtain a position as a team-player in a people–oriented organization where I can maximize my service experience in a challenging environment to achieve the organization goals. Experience

Delmus Insurance group llc - Irmo, SC

Producer

April 2023-Present

• Take products/services to clients at their workplace, homes, and recreation spots

• Develop and implement customer sales strategies necessary for efficient sales

• Conduct surveys to identify potential customers of a product/service

• Interact with clients to identify their needs and product specifications

• Offer clients products which can meet their requirements

• Develop and maintain cordial working relationship with customers to boost sales and increase clientele

• Provide customers with the explanation of product/service feature Wns Senior Customer Service Representative

02/04/2017-4/10/2023

• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.

• Assist management in ensuring performance goals are met.

• Assists the Customer Service Representative (CSR) with difficult cases.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. Dovetail Insurance Company-Columbia, SC

Customer Service Representative

08/2014- 02/2017

● Processing endorsements, processing estimate audits, process certificate of Insurance, process renewal and cancellations

● Email correspondence to agent for carrier, answering telephones, timely data management,

● Researching/solving client issues as directed by the agent/management, and administrative projects as directed by management.

Education

New York Institute of Technology New York, NY

Bachelor of Art, Inter-Disciplinary Studies May 2013 Business Management, Social Science and Behavior of Science Property and Casualty Producer License from the State of South Carolina, North Carolina Life Accident & Health Insurance Producer License from the State of South Carolina, North Carolina Skills

• Computer and Internet literate; strong typing abilities.

• Assertive, initiative-taking, goal-oriented, organized and efficient.

• A Flexible, Cooperative, diligent worker, team player and reliable

• A good morale builder.

• Customer Service

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