Customer Service Front End
Resume:
Shiloh Wilson
Charlotte, NC, **215
**********@*****.***
OBJECTIVE:
A Highly motivated and hardworking individual looking for a responsible role in a reputable organization!
EDUCATION:
CENTER FOR COMMUNITY TRANSITIONS, Charlotte, NC
Certificate in Employment Readiness
CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC
Pursing General Education Degree/ current
EXPERIENCE:
CABLING &NETWORKING SVCS, Charlotte, NC 2019- on-call
Customer care Rep.
Provide product/services information, and answer questions
Resolve any issue that our customer accounts might face with accuracy and efficiency
Answer customer phone calls and emails
THE CLEAN UP MAN, Charlotte, NC 2017-2019
Cleaner /janitorial
Provide our employer with a clean, presentable work environment
Change trash linen, as well as replace them with new ones
Clean all mirrors to perfection
Sweep all areas, as well as vacuuming the carpeted areas
Wiping down and dusting all computers
VARICK RENAISSANCE CENTER, Charlotte, NC
Banquet Server/ Waiter 2013-2014
Prepare tables making sure they have all the proper dining utensils
Serve the drinks and side salads according to the program
Serve the party’s desired dish
Break down the dining area as well as cleaning the dishes off the tables
HONEY BAKED HAM COMPANY, Charlotte, NC 11/2011
Counter Sales/Front End Associate
Greet all customers entering the store with a friendly attitude and welcoming tone
Provide excellent customer service while assisting customers and taking specific orders
Help customers find their desired items in a timely manner
Maintain a clean, presentable, organized and well stocked store and working area
Prepare and make lunch sandwiches for counter sales and per customer specifications
BOJANGLES, Charlotte, NC 5/2008
Front End Associate
Provide excellent customer service while taking orders and special requests
Maintain a friendly and positive attitude to uphold company policies
Keep detailed knowledge of company products and relay information to costumers
Accept and correctly process payments from customers
Maintain a clean, organize and presentable store, register and dining area
Report to supervisors about work progress, client needs and situations on the job
LEVY RESTAURANT, Charlotte, NC 09/2007
Server/Server Assistant
Maintain a positive and friendly attitude while providing excellent customer service
Greet and seat customers according to specific desires and serve drinks correctly
Take customer orders correctly and precisely relay to kitchen staff
Give checks to customers at end of meal and process customer transactions and payments
CAPTAIN D’S, Charlotte, NC 10/2007
Cashier/Front End Associate
Provide excellent customer service while taking specific orders
Keep informed with updates product information and relay correctly to customers
Pack to-go orders and drive-through orders correctly, adding all necessary utensils and sauces
Use a cash register to process customer transactions, handle payments and organize money
Maintain a clean, organize and well stacked store, working and dining area
VOLUNTEER EXPERIENCE:
Volunteered at Reach 2010 providing program assistance
Donate to Goodwill Industries
Supporter of Crisis Assistance Ministries
REFERENCES:
Leando McIlwain 704-***-****
Robert Dudley 704-***-****
Shawn Williamson 704-***-****
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