Fraud and Payment Associate
Resume:
YVONNE BASIIMAMWOYO
**********@*****.***
PROFESSIONAL SUMMARY:
Results-driven Fraud and Payments professional with 2 years of experience in identifying and preventing fraudulent transactions, managing payment disputes, and ensuring compliance with industry regulations.
Proven track record of reducing fraud losses by 25% and improving payment processing efficiency by 30%. Skilled in realtime transaction monitoring, risk assessment, and mitigation strategies.
Excellent communication and analytical skills, with a strong understanding of PCI-DSS, AML, and other industry regulations.
Committed to staying up-to-date with emerging fraud trends and technologies to ensure effective protection of sensitive data and prevention of financial losses."
Excelled as a customer-centric professional with 3+ years of experience in fast-paced environments, delivering exceptional service and ensuring seamless data entry processes.
Customer communication and issue resolution
Foster strong relationships with stakeholders and team members
Project management and delivery End-to-end Project Management including stakeholder engagement, project feasibility, benefits value mapping, team management, risk/change management, delivery reports
Team leadership and development, ability to influence, persuade, lead and motivate the team and project sponsors in order to achieve the various goals and objectives of the project, excellent interpersonal skills, capable of developing effective relationships across the department and engaging with the people
PROFESSIONAL EXPERIENCE:
SYSCO (INSPYR SOLUTIONS ) SEPT 2022 – PRESENT
PAYMENT FRAUD ANALYST REMOTE
Identified potential fraud in transaction activity, taking swift action to prevent losses and achieving a 25% reduction in fraud incidents.
Proactively monitored transactions to detect suspicious patterns, ensuring timely intervention and minimizing potential damage.:
Resolved payment disputes, communicating effectively with customers, merchants, and banks to address concerns and find mutually beneficial solutions.
Conducted risk assessments to identify potential vulnerabilities, implementing effective mitigation strategies to prevent fraud and protect sensitive data.
Ensured r compliance with industry regulations, such as PCI-DSS and AML, maintaining the highest standards of security and integrity in payment processing.
Ensured compliance with industry regulations, maintaining the highest standards of security and integrity in payment processing.
PROGRESSIVE INSURANCE (EXPERIS)
CUSTOMER SERVICE ASSOCIATE MAR 2019 - SEPT 2022
Answer customer calls.
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Other duties, incidental or regular, may be assigned at management’s discretion
FEDEX SUPPLY CHAIN JAN 2018 - MAR 2019
DATA ENTRY COPPELL
Enter data accurately and efficiently into various databases and systemsEfficiently
Verified accuracy of data by reviewing correcting and updating information
Followed company guidelines and procedures for data entry and quality assurance
Working independently with attention to detail
Assisted in maintaining databases and ensuring smooth operations
Prioritizing tasks based on urgency and managing high volume periods
Maintained confidentiality and security of sensitive information
Communicate effectively with team members and supervisors to ensure tasks are completed in a timely manner
EDUCATION:
UGANDA INSTITUTE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
Associates Of Arts (Project Planning & Management)
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