Customer Service Representative
Resume:
Vlagens Vermilus
***************@*****.***
Ft. Lauderdale, FL Cell:
SUMMARY OF QUALIFICATIONS
Qualified U.S. Navy veteran with experience in customer service and logistics as a quartermaster. Skilled in maintaining a safe and secure environment through vigilant surveillance and proactive measures. Strong planner and solution focused individual who readily adapts to change, works independently, and efficiently. Trained in emergency response procedures, including first aid and crisis management. Strong attention to detail and ability to quickly identify and respond to potential security threats. Excellent communication and interpersonal skills, developed through experience in customer service roles. Familiarity with administrative tasks, such as maintaining logs, writing incident reports, and enforcing company policies. Motivated leader with strong organizational and prioritization abilities.
PROFESSIONAL SKILLS
Team Player & Leader
Strong Oral & Written Communication
High Reliability
Goal Oriented
Flexible & Adaptable
Vehicle Mechanical Knowledge
Safety Protocol and Procedure
Proficient in Microsoft Office Suite
3M Qualified
Trilingual- Fluent Verbally and written in
English, Creole, and French
AREAS OF EXPERTISE
Restaurant Cashier, Delaware North, Fort Lauderdale, FL 10/2023- current
• Operate the POS
• communicate with customers to help them get their orders
• Maintain a clean and tidy workspace.
• Cashing out the register at the register at the end of every shift. Customer Service Representative, Walmart, Ft Lauderdale, FL 03/2023- 12/2023
• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Maintained a clean, organized work area.
• Ensured that each customer received outstanding service by providing a friendly environment.
• Ensure customers were above 21 and not intoxicated before selling them alcohol. Deckhand, Lagerhead, Ft Lauderdale, FL
02/2022 – 04/2022
• Ensured safety of the boat for everyone on board.
• Handled lines of the vessel, securely dock and undock along the shorelines.
• Managed all interior and exterior projects from inspection to maintaining the overall cleanliness of the boat.
• Demonstrates the ability to work a flexible work schedule according to service needs
• Enforced safety of boat and equipment.
Host/ Food Runner/Server, Red lobster, Ft Lauderdale, FL 01/2022
– 08/2022
• Greet and seat the guest
• Manage their beginner needs and muster up their order for the server to get their service started.
• Check upon the guest and assist them with any needs that they might have.
• Greeted guests with kindness, explained the concept of our restaurant, and gave suggestions when needed.
• Ability to multitask, use POS System efficiently, and restock when needed. Foreman Assistant, Labor Finders, Ft Lauderdale, FL 12/2020 – 07/2021
• Performed each task with focus on quality
• Maintained a clean and safe work environment.
• Operated assigned worksite equipment in performing the functions of the job
• Carried out other jobs such as tooling or area cleaning.
• Performed other duties as assigned by manager
Quartermaster, U.S. Navy, San Diego, CA 11/2018
– 11/2020
• Assisted in plotting courses, determining ship positions, and maintaining accurate navigational records.
• Assisted in the operation of navigational equipment, such as radar and GPS systems.
• Maintained communication with other ships, shore stations, and aircraft.
• Operate and maintain communication equipment, such as radios and signal flags, and relay messages between different departments on the ship.
• Monitored access to restricted areas and conducted security patrols.
• Worked closely and communicated daily with other members of the ship's crew, including officers, enlisted personnel, and civilian contractors Customer Service Representative, Teleperformance, North Lauderdale, FL 06/2018
-10/2018
• Educated clients on the program as well as the navigation of the website.
• handled a bundle of calls from Medicare and Medicaid patients.
• A customer representative with doctor offices, helps with making appointments.
• Patience with the elderly and those in need of help.
• Help with any questions regarding their plan and the benefits that come with it.. EDUCATION
Suned high School- graduated 2018
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