Patient Access and Scheduling Rep

ANGELA L JOHNSON

**** *** **** ******* **** *****

McKinney, Texas 75070

816-***-**** **************@*****.***

Objective

To secure an administrative position which will allow growth and strengthening advancement to utilize my clerical and computer skills that will enhance my ability for challenging opportunities. Experience

02/08/2016 - 08/02/2024

12/09/2002 - 09/30/2013

University Health Truman Medical Center, Kansas City, Missouri 64108 Surgery Access and Scheduling Rep II / Patient Access Rep Interviewed, registered and pre-registered patients to obtain demographic and financial data, appointment scheduling, precertification for outpatient procedures and clinic visits, verified eligibility for Medicare, Medicaid, and commercial insurances, received referrals, collect copays and down payments, refer patients for financial assistance, documented system on referrals received, operate office equipment copier, fax machine, scanner and printer, train new and existing employees on system updates for registration, assistant team lead, verified monthly registration audits on patient access reps, retrieved incoming and made outbound calls for patient requests, knowledge of REV cycle, Ecare, Starz GUI, Cerner Direct Referral system, Cisco phone system and Instamed bank portal 05/11/15 – 12/29/15

Celebrity Staff, Merriam, Kansas 66204

Kansas University Medical Center

Outpatient Registration Emergency Room Rep

Interview, registered patients to obtain demographic and financial data, verified eligibility for Medicare, Medicaid, and commercial insurances, collect copays and down payment, operate office equipment copier, fax machine, scanner and printer, knowledge of software Epic, Emdeon, US Bank portal

09/22/14 - 03/06/15

Texas Health Resources, Dallas, Texas 75234

Stonebridge Internal Medicine and Family First Healthcare Texas Health Patient Navigator

Work closely with primary care physicians, nurse practitioners, medical assistants and front office staff to process referrals, making outbound calls to specialist’s offices, medical facilities, doctor offices to schedule, reschedule, appointments in timely manner for patients, educate patients and family members with external specialists and imaging centers regarding appointment, verify with specialists center insurance requirements for commercial insurance, Medicare, Medicaid insurance coverage for procedures, assisted self-pay patients with payment options, followed up assistant calls for physicians to patients with other medical needs, operate office equipment, scanner, fax machine, copier, computer, knowledge of computer software Flowcast, Epic and Salesforce. 12/26/2013 - 09/19/14

Healthport Dallas Medical Center, Dallas Texas 75234 Release of Information Specialists I

Processing medical records requests via fax or email for legal offices, physician practices, health systems and clinics to process and fulfill medical record requests in a timely manner, date stamp all incoming requests, maintain compliance related to releasing medical information to all types of requests, operate fax, copier, scanner and computer, receive inbound calls, make outbound calls, in-put data into system, knowledge of safeguarding patient and personal health information requests, assist patient walk in, physicians and other medical staff with records request, scanning daily requests in system, generate daily work log into Esmartlog and Smartlink system. Education

08/18/1986 - 12/19/1986 Columbia University, Columbia, Missouri 09/07/1982 - 05/20/1986 Central High School, Kansas City, Missouri, Diploma Skills

Computer Skills and Training Classes, Customer Service, Knowledge of Medical Terminology, Team Player, Flexibility, Handle Multiple Tasks, Posting and balancing office payments References are available on request

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