Customer Service Technical Support

GARY ZIRKLE

*** ******* *****, ***** *****, WV **313

304-***-**** **********@*****.***

Results-driven professional with extensive and diverse experience in transportation, logistics, procurement, purchasing and sales fields. Skilled in planning and supervising LTL trucking operations, including logistics, shipping, delivery scheduling, etc. Expert in conducting analyses and cost control procedures related to procurement and purchasing processes. Renowned for excellent communication skills needed to negotiate contracts with vendors and third-party contractors. Effective team leader with a dedication to regulatory compliance and processes improvement.

CORE SKILLS AND COMPETENCIES

Logistics Warehousing Freight Transportation Sales Procurement Vendor Management Payment Processing Invoicing Data Entry Documenting Cost Control Cost Reduction Regulatory Compliance Production Audit Shipment Distribution Delivery Management Office Management Customer Service Technical Support Staff Development Project Management Organizational Skills Coordination Scheduling Work Planning Leadership and Training Teamwork Communication Interpersonal Skills Analytical Skills Problem-Solving AS400 Documentum SAP MS Office (Word, Excel, PowerPoint, and Outlook) QUALIFICATION HIGHLIGHTS

Transportation Operations (LTL Trucking)

Managed and directed transportation and logistics-related operations for 3 high-volume and productive regions across three time zones, including work planning, shipping, delivery scheduling, shipment distribution, etc.

Assumed responsibility for conducting production audits and cost control analysis intending to provide cost- effective service and decrease expenditures while maintaining viable service.

Identified areas in need of improvement and implemented new procedures while managing activities of 35 service centers and all assigned supervisors; proactively resolved issues potentially leading to service failure.

Ensured compliance with all regulations covering transportation services, including TSA and DOT for air carriers.

Succeeded in consolidating new service center system models, applications and strategies in the corporate merger with Motor Cargo Industries, Inc.

Purchasing/Procurement

Procured contracts from government, municipalities, non-profit, commercial and private organizations; succeeded in signing Commonwealth of Virginia contract for all E85 Flex-fuel Mid-size four-door sedans.

Oversaw ordering and purchasing processes for Capital and Expense projects by managing vendor relationships, verifying delivery requirements, expediting project team’s order details and observing project schedules.

Obtained vendor proposals for purchase requisitions and negotiated the company’s contracts to decrease costs.

Monitored Goods Receipts in SAP to support timely processing of vendor payments as well as consulted with third-party engineering contractors regarding PO’s and invoicing.

Prepared all required documentation associated with purchasing and procurement as well as entered all related data into organizational databases to control costs and expedite orders. Sales

Provided excellent customer service and support while interacting with clients and answering their inquiries.

Analyzed client needs and offered products to their preferences, demonstrating in-depth product knowledge.

Excelled in marketing optional services to clients at all stages of the sales process, from pre-sales to after-sales.

Managed organizational databases by entering sales data and provided high-quality technical support. WORK HISTORY

Material Coordinator/Expediter Unicon International/AEP, Charleston, WV 2019 – 2024 Procurement Administrator/Expediter Kelly Services/Dow Chemical, Charleston, WV 2017 – 2019 Temporary Staff Express Employment Professionals, Charleston, WV 2015 – 2017 Purchasing Assistant KBR, Inc., Dunbar, WV 2014 – 2015 Office Assistant Frost Brown Todd LLC, Charleston, WV 2012 – 2014 Technical Support TRG Customer Solutions, Charleston, WV 2011 – 2012 Family Services Counselor Tyler Mountain Memory Gardens, Cross Lanes, WV 2010 – 2011 Air Freight Expediter Estes Forwarding Worldwide, Richmond, VA 2008 – 2009 Commercial and Fleet Sales Capital GMC Trucks, Inc., Richmond, VA 2007 – 2008 Corporate Line Control Manager Overnite Transportation/UPS Freight, Richmond, VA 1998 – 2007 EDUCATION

Regents Bachelor of Arts, Marshall University 3.52 GPA