Customer Service Security Guard

AMY BADALA

The Bronx, NY ***** C: 347-***-**** **********@*****.***

SUMMARY

Energetic Intern fluent in English, French, Moseea, and Mandingo. Skilled at managing wide range of tasks. Recognized for high accuracy and providing consistent, efficient assistance.

SKILLS

Problem resolution

Team building

Organization

Great Office Coordination Skills

Relationship building

Customer service

MS Office

Great Communicator

PROFESSIONAL CERTIFICATE

Security License

License Number: 100******** Exp:12/08/24

PROFESSIONAL EXPERIENCE

04/2023 – Present Security Guard /Fire Guard

Arrow Security, Bronx, NY

Maintain security of the building and maintains and operate firefighting equipment when necessary

Reports to Security Supervisor

Maintains security watches at the building entrance and patrols the building to ensure the safety of

residents, noting and correcting irregularities (i.e., opened doors, windows, etc.)

Maintains visitors’ logs

Inspects and maintains security equipment as directed

Assists in fire drills as directed

Performs daily checks of fire safety equipment, logging

conditions encountered, and filling out service requests as needed

Assists residents and staff, as needed to maintain the orderly function of the residence

Demonstrate basic computer skills

Assists Residence Manager in the management of residents’ emergencies

Participate in and pass yearly basic CPR courses

01/2023-04/2023 Security Guard / Fire guard

Epic security – 2067 Broadway Ave

Being punctual, reporting to post/duty, bearing my uniform including all parts ( professionalism).

Patrol perimeter assigned making sure all floors are safe and secured. Logging in every patrol in an entry each shift.

Log in every clients exits and entry along with bed checks and bed counts including the time the count took place.

Reporting incidents to supervisor, calling E.M.S depending on the severity of the situation, and making incident reports.

Relieving other guards to and from lunch breaks.

When on duty its essential to make sure clients are safe and have their daily medication if needed and to be familiar with clients needs. As a guard you can’t give meds, but you can report clients needs to the office when asked.

08/2022-12/2022

09/2020 to 08/2022

Sales Associates/Customer Service representative

Macys – Yonkers, NY

Greeted customer, inquired shopping needs, actively listened to their responses and aided with suggestion based on product knowledge for the shopper to meet their needs

Ensured utmost professionalism, sincerity, and enthusiasm in carrying out all tasks and responsibilities in line with Macy’s commitment to outstanding customer service

Inspired customer to make purchase; celebrate or be excited about the purchase; and make an enduring positive impression in the minds of customer of Macy’s

Kept fitting rooms coordinated, clean and ready for usage.

Ensured selling floor presentations are maintained and quickly restock when necessary

Acquired Macy’s procedures and systems to ensure performance and be effective in carrying out support duties

Performed all product return duties with utmost professionalism and courteousness

Achieved Star Reward goals and personal sales goals

Carried out sales support functions involving POS procedures

Improved knowledge of products at the store by read updated vendor tags and pamphlets and taking part in relevant training courses

Ensured compliance, inventory control, and Loss Prevention procedures are maintained

Carried out other functions as may be assigned.

Office Assistant Intern

Argus Community The Bronx, NY

Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

Entered information into computer databases.

Destroyed files and materials upon request to prevent data breaches.

04/2018 to Current

Makeup Artist

Self-Employed The Bronx, NY

Provided makeup services to 10 clients weekly.

Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.

Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.

06/2020 to 10/2020

Hair Stylist

African Hair Braiding Salon Manhattan, NY

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Performed preliminary hair consultations on new clients to help decide on new style or color.

02/2020 to 06/2020

Cleaning Assistant

Babbling Bubbles The Bronx, NY

Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

Sanitized frequented areas and equipment using approved supplies.

Restocked supplies, replacing toiletries, liners and soaps.

12/2018 to 09/2019

Tutor

Georgia Salem High Conyers, GA

Monitored students' math skills using progress assessment tools.

Provided test preparation support for routine, standardized examinations.

Collaborated with students, parents, teachers and school administrators to determine students' needs and develop effective tutoring strategies.

EDUCATION AND TRAINING

02/2023

GED

Restart Academy The Bronx, NY

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