Unit Secretary Customer Experience

Michelle Spencer

**** ********* **, *******, ** *7045 346-***-**** ********@**************.***

Objective

Unit secretary in emergency room with over 10 years’ experience in office functions. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company’s needs. Possess an Associate’s Degree in Business Administration.

Education

ASSOCIATES DEGREE MAY 2022 HOUSTON COMMUNITY COLLEGE

Skills & Abilities

Highly skilled leader with skills in delegating tasks, team oriented, and creating positive customer experience.

Well versed in Microsoft office suite( word, Excel, PowerPoint, Outlook, Project, Access)

COMMUNICATION

Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

LEADERSHIP

Safety committee, member July 2021-Present

Behavioral health committee January 2022-Present

Experience

OPERATOR DIET CLERK/PDA MEMORIALHERMANN SOUTHEAST\COMPASS JULY 2021-PRESENT

ANSWER CALLS FOR PATIENTS

PUT IN THE HL7 WHEN NEEDED

TAKE PATIENTS MEALS FOR THE DAY

BUILD THE TRAYS FOR PATIENTS

UNIT SECRETARY TEXAS CHILDREN HOSPITAL FEBUARY 2012 - PRESENT

Manage a multi-line phone to handle calls and take messages

Order office supplies as needed

Scan outside paper work into patients chart

Put in work orders for non-working equipment in unit with follow up

Helps patients by responding to intercom requests; obtaining needed services from nurses, physicians, aides and other hospital personnel

Scheduling surgery appointments

SHIPPING AND RECEIVING CLERK J.S.PALUCH JUNE 2006-JANUARY 2012

Shipped supplies to various venders and also received shipments

Answered inbound calls and made outbound calls to venders

CASHIER FOLEYS JANUARY 2001-MAY 2006

worked in the men’s department in charge of ties and dress shirts

assist customers with selecting ties and shirts

Organized the shirts and ties at start of shift making sure we had different sample shirt and tie set up

Answered the phone and assist customers with what was in stock

CASHIER JACK IN THE BOX JULY 1990-NOV 2000

Handled money threw my shift

Assisted customers with options and also suggested selling techniques

Cleaned restaurant at close of business

Counted my cash drawer at end of my shift

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