Quality Assurance Technician

TENG XIONG

**** *** ****** ****, ***** Saint Paul, MN 55109 Cell: 651-***-**** Email: ************@*****.***

Professional Summary

Experience as a computer operator and quality assurance technician, providing variety of services, including: administrative assistance, computer operations support, system monitoring, application troubleshooting, analyzing and repairing problems of computer elements such as desktop computer, laptops and various components/peripherals.

Skills

Efficient Microsoft Word, Excel, Power Point, and Outlook

Good team skills, including to coach and mentor team members and transfer knowledge

Ability to learn quickly and flexible to be adaptable to change

Analytical and problem solving skills

Ability to serve and communicate with different types of customers efficiently

Attention to detail, excellent planning, organizing and time management

Work History

Taylor Communications Inc. Arden Hills, MN

Quality Assurance Technician, 04/2013 to Current

Perform codes requesting approval prior to printing

Perform QA Hub printing issue Triage and Reporting Procedure

Reporting AFI re-services stuck in processing

Reporting incorrect mortgage postage - job needs to be un-ended

Reporting missing tray tag and placard files

Using Forvus online mainframe system to closed job codes when jobs are completed printing

Perform quality assurance on jobs finished printing and put into QC completion status

Entering and validated postage daily with quick completion, process manually, and close-out transmittal

Using (DRS) data recognition system to search jobs status and quantities for daily completion

Entering re-services for all jobs that coming to the QA HUB by using CED and auto generate re-services

Scan jobs in Due Out Database when receiving from account management and network printer

Created Venture ON-Track for all issues with statement output, job code, and hold for approval

Crosswinds Arts & Science School, Woodbury, MN

Intersession/After School Clerk, 10/2005 to 08/2011

Support of Intersession/After School Coordinator and determine program goals as they relate to school’s mission/vision/IB, funding sources, budget-prepare budget needs/allotments

Communication and interaction with students, parents, volunteers, guest teachers, and school staff

Register students and maintain all documentations for quarterly and annually reports

Responds to all inquiries via multiple channels (phone, email, mail, walk-in) responsibilities

Work with Technology to resolves hardware issues and interacts with team to meet service and other dept goals

Financial record keeping for Intersession/After School, database management for Admin Center

Act as an interpreter and a school nurse for student who need medical attention

Support the front desk as an administrative assistant

Communicates with transportation to provide quality busing services to all students

Request and reserved location, supplies and technologies

Update activity buses and permission slips to put on the website for each quarter

Keep track of daily attendance, balance all classes, create student schedule, print and mail report card

Supervised and monitor students in classroom, lunch recess, and buses

Supported teachers, parents, and staffs in the use of a new internet-based system called Infinite Campus

NuQuest, Eden Prairie, MN

Quality Assurance Specialist, 10/2002 to 09/2005

Help mixing ink color for press operator and maintaining good quality, productivity, and work attitude

Perform product service and other manual tasks in Bindery and Distribution

Troubleshooting Zebra printer and set-up ribbons to print all kinds of barcode label

Perform accuracy measurement on all finished print label, tray tag, poster, and signage

Dawes Transport Inc, Coon Rapids, MN

Rate Clerk, 04/2000 to 09/2002

Use Dawes Transport Online system to provide rate charges to deliver customer products

Acquires special quote, and discount prices for new customers of product divisions

Provided accurate prices for the billing department and process all BOL and maintains all documentation

Resolves and provides feedback on shipping discrepancies such as incomplete orders, incorrect invoices, missing freight, damaged freight, and to ensure customer satisfaction

CTC Distribution Services, Roseville, MN

Management Information System Associated, 06/1998 to 03/2000

Perform basic computer functions, basic hardware installation and repair

Troubleshooting hardware problems, and maintain data integrity, and system back-up

Machine wiring and cable assembly, testing, soldering, and monitoring device

Communicates with peers, supervisor/managers or workflow and/or hardware issues

ADP Parts Services, Plymouth, MN

Computer Operator Specialist, 12/1995 to 05/1998

Located Information through HYMS and EDEN system

Receives requests and send information through PXS

Maintain lab interface and reboot EDEN system when power failure

Relinking and rebuilding database and locate and exchange filters

Norwest Bank, Minneapolis, MN

Computer Operator Specialist, 05/1994 to 11/1995

Receives requests daily to print pension and lump sum distributions

Receives payment data on magnetic tape and diskettes from accountants and clients to upload

Prepares and organizes work for subsequent processing through appropriate hardware

Submits requests through PC and mainframe systems for job execution

Processes and coordinates work while constantly monitoring workflow status

Verifies accuracy and completeness of output, compiles and maintains storage files

Maintain inventories of printing supplies and performs routine maintenance on equipment

Providence Medical Center, Kansas City, KS

Terminal Entry Operator, 09/1992 to 04/1994

Receives request to print medical records and payroll distributions

Request daily held medical reports and additional copies of released medical reports

Restart the systems after a power failure

Assist other department in changing ribbons, keyboards, monitors CRT, light pens, and printers

Maintain lab interface and upload download information to a diskette for back-up

Education

National College, (currently National American University) Kansas City, MO

Bachelor of Science-(CIS) Computer Information System, May 1994

Dean’s List 2 Quarters, Honorable Mention List 4 Quarters. GPA 3.38

Certificate Standard First Aid conducted by EMID 6067, January 2011 TENG XIONG / PAGE 2

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