Customer Service Program Manager
Resume:
Melissa Royster
*******.*********@*****.***
WORK EXPERIENCE
Program Manager
Youth Advocacy Foundation
**/****– Present
Tasks
Organizing daily activities based on the goals of the organization. Devising new programs that support the organization’s objectives. Coming up with sustainable goals for the organization. Working with other departments to develop budgets and plans for the programs. Evaluating and assessing the programs’ strengths and weaknesses. Monitoring projects and overseeing project managers to ensure goals are met. Working with the marketing team to improve strategies
Associate Career Coach
Employment &Employer Services
06/2019 – 04/2021
Tasks
Assisting clients in identifying personal goals, developing leadership skills and planning career moves. Daily duties may include helping clients hunt down new employment opportunities, providing feedback on resumes or cover letters and strategizing for a successful job interview.
Key-holding Shift Manager
Lane Bryant 11/2018 – 11/2019
Tasks
Administrative personnel that is tasked with opening and closing a store and performing various administrative duties. Primary responsibilities include assisting with customer service, ensuring that the store is clean and organized and managing the alarm system.
Community Outreach Coordinator
Employment and Employer Services
Tasks
Responsible for answering phones as well as, most customer service interactions. Provided administrative support to the Center Director by generating prospective customer leads, developing and maintaining recruitment list and assisting with the development of customer recruitment and retention programs. Assisted with case management and case note entry.
Membership Coordinator
Boys and Girls Club of Northwest Indiana 03/2017 – 03/2018
Tasks
Responsible for taking money in the form of cash, or credit card from patrons in exchange for services. Responsible for answering phones as well as, most customer service interactions. The Membership Coordinator provides administrative support to the Club Director by generating prospective member leads, developing and maintaining a membership recruitment list and assisting with the development of member recruitment and retention programs.
EDUCATION
Business Incubator -Cresco 10/2019 – 1/2020
Plan for Profit Cohort -America's SBDC & YWCA 09/2019 – 12/2019
Bachelors of Science - Southern Illinois University Edwardsville Bachelors of Science in Psychology, Minoring in Public Health 08/2012 – 12/2016
SKILLS
Keen Communication Problem- Solving Leadership Management Organizing Multicultural Sensitivity Customer Service Time management Active Listening
INTERESTS
Cultural Diversity
LGBTQ Allyship
Mental Health
Holistic Wellness
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