Client Service Team Members
Resume:
MADARIUS BUNTING
Carrollton, TX
*********@******.***
PROFESSIONAL
SUMMARY
Portfolio manager with a successful history of analyzing accounts and producing ad hoc analyses for new products. Background also includes developing new processes for management, negotiations, sales, and ad hoc analyses. SKILLS
Microsoft Office Suite
Credit Card Processing
Reporting and Data Analysis
Boarding New Accounts
Coding/ Building Terminal
Downloads
Portfolio Management
Payment Processing
Payroll
WORK HISTORY
CLIENT SERVICE TEAM LEADER 9/2022 TO PRESENT
Talus Payments Dallas, TX
Core Responsibilities
Develop a strategy that the team members can use to better reach a project’s goal.
Assign tasks to team members.
Determine the completion timeline and monitor progress to keep the project on track and on schedule.
Communicate clear instructions to team members.
Manage the flow of day-to-day operations.
Create and distribute reports to update the company on the team’s progress.
Lead bi-weekly one-on-ones with team reps to review scorecards to ensure teams month end goals are on track for bonuses.
SENIOR CUSTOMER CARE CONSULTANT 9/2021 TO 8/2022
Paycor Cincinnati, OH (Remote)
Core Responsibilities
Engage with multiple client accounts that are a retention risk to review Paycor system optimization and provide training for clients on how to use Paycor suite as needed.
Develop relationships with Paycor business owners to better understand their business procedures.
Work with client service leadership to develop and implement best practices, product quality and solutions to enhance service delivery.
Manage a designated email box to route all incoming request to the appropriate teams to ensure resolution is being met per the nature of the request.
Responsible for training new temporary workers by providing job shadowing, one-on-one training and owning daily training sessions. PORTFOLIO ACCOUNT MANAGER 12/2017 to 11/2020
J.P. Morgan Chase Plano, TX
Core Responsibilities
Managing a portfolio of 50 credit card clients in which relationships must be built with the clients and internal partners.
Maintain growth in revenue by selling and upselling products.
Deliver exceptional services to Chase clients by providing efficient and prompt resolution.
Serving as a day-to-day contact to 50+ clients to ensure business needs from payment processing standpoints are met.
Hold weekly/bi-weekly calls with internal partners and clients to discuss upcoming projects.
Pull analytical data to prepare for upcoming quarter business reviews, specifically to highlight transaction flow such as declines, authorization and chargebacks rates.
Attending Quarter Business Reviews to give overview reports on maintenance items and trends seen within the clients business. CODER – MERCHANT ONBOARDING SPECIALIST 05/2013 to 12/2017 J.P. Morgan Chase Plano, TX
Core Responsibilities
Solely monitored pending equipment orders to ensure successful credit test transactions on a daily basis.
Responsible for running WEX entitlement reports on a daily basis to successfully onboard new petroleum accounts with proper entitlements.
Assisted sales team in onboarding new US Merchants, Marriott, Jack-in-The- Box and Zaxby's to our legacy platform.
ASSISTANT GENERAL MANAGER 06/2011 to 05/2013
Chicken Express Arlington, TX
Responsible for daily financial processing which included monitoring of payroll data, cash receipts, billing, disbursements, expense accounting and bank deposits.
Responsible for hiring, scheduling, and training new hires.
Effectively managed $100,000+ in sales weekly.
Maintain store appearance and customer satisfaction.
Meeting sales and labor goals.
Maintain the responsibility of opening and closing of the store.
Controlled inventories, compiled and balanced credit card transactions. EDUCATION
Associate of Science Sports Management 05/2013
. Tarrant County College, Hurst, TX
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