Project Management Customer Service

TRACY YEARGIN

Austin, ***** Texas 512-***-**** ************@*****.***

Summary

Project Management consultant with over 15 years of experience in Fortune 500 companies, specializing in System Integration planning and implementation. Proven track record in delivering successful projects and programs, with a strong focus on customer service, organizational efficiency, and effective communication. Highly skilled in managing cross-functional teams and adept at using a wide range of software tools including MS Office Suite, Salesforce-SFDC, SAP, and more. Known for strong analytical and problem-solving abilities, meticulous attention to detail, and consistently meeting deliverables within specified timelines. Ready to leverage extensive experience and skills to contribute effectively to a challenging leadership role. Skills

• Leadership

• Adaptability

• Collaboration

• Critical Thinking

• Effective Communication

• Six Sigma

• MS Office Suite

• Project Management

• Adobe, Salesforce-SFDC, SAP

• Business Process Improvement Projects

Experience

Administrative Project Management Lead 05/2023 to Current Summit Equipment and Excavation

• Coordinated and executed administrative functions for regional sales operations, facilitating home and land improvement projects by organizing schedules, managing communications, and ensuring seamless project execution.

• Developed and implemented marketing strategies to drive sales and increase revenue, enhancing the company's visibility and market presence in the equipment and excavation sector.

• Oversaw and guided individual contributors in various business projects, ensuring projects were completed on time, within scope, and aligned with organizational objectives.

• Administered bi-weekly payroll processes, managed accounts payable, and ensured accurate and timely distribution of invoices to customers, maintaining financial accuracy and operational efficiency.

• Collaborated with cross-functional teams to support project initiatives, streamline operations, and optimize resource allocation, contributing to the overall success and growth of the company. Sr. Specialist Program Management, Project Management, Team Co-Manager 11/2009 to 03/2023 AT&T Wi-Fi Services

• Co-managed a team of Network Control Technicians, overseeing daily activities to ensure network quality and operational efficiency.

• Directed, planned, and supervised employees, including interviewing, selecting, mentoring, training, coaching, and assessing performance, ensuring compliance with company and regulatory policies.

• Managed on-site corrective and preventive installations, ensuring successful project completion and high-quality service delivery.

• Onboarded and managed new projects from initiation to steady state, contributing to the business's success and operational growth.

• Coordinated and tracked complex Wi-Fi technology projects, from design conception through deployment, ensuring on-time delivery and adherence to project milestones. Sales Operations Project Manager 05/1998 to 11/2007 Dell Computer

• Applied PMI methodologies to track and ensure the timely completion of project milestones, ensuring adherence to schedule.

• Drafted and distributed ad hoc, daily, and weekly progress reports to stakeholders, management, and clients, maintaining clear and consistent communication.

• Managed complex Customer Purchasing Programs (CPP) from initiation to steady state for the New York City Department of Education, assisting customers with ordering, shipping, and operational functions.

• Exceeded overall goals by deploying, obtaining, and managing thousands of computers, achieving a high revenue success rate of 99.7%.

• Coordinated with Sales, Manufacturing, and Logistics carriers to ensure prompt order delivery to customer sites and facilitated client training for optimal preparedness in installation/de-installation of System Integration projects.

Senior Group Lead – Order Purchasing/Order Management Dell Computer Finance Dept

• Collaborated with customers on orders, projects, and rollouts, ensuring seamless execution and customer satisfaction.

• Partnered with the manager to oversee a team of over thirty people, coordinating with sales managers and order processing to streamline operations.

• Established strong relationships with contracted shipping companies to guarantee timely delivery of products, aligning with customer expectations and timelines.

• Managed Order Pending Release (OPR) into manufacturing on a daily basis, employing strategic time management and problem-solving skills.

• Facilitated meetings between service providers and sales operations to address deployment issues, proactively initiating resolutions to enhance service quality. Project Sales Processor

Dell Computer

• Led and organized large-scale projects, coordinating efforts with the operations team to ensure successful execution and delivery.

• Managed and resolved escalated order processing issues, collaborating with Sales, Finance, Operations, Service Providers, and External Customers to maintain smooth operations.

• Facilitated daily interactions with Sales Management, Collections, and Contract Compliance to ensure accurate and timely order entry and processing.

• Provided strategic guidance and leadership, fostering a collaborative environment and driving project success.

• Ensured compliance with company policies and procedures, enhancing operational efficiency and customer satisfaction.

Education

Business major 01/1989

Austin Community College

Certifications

SIX SIGMA (Greenbelt)

Memberships awards achievements

• Winning Culture Team and Diversity Group (charity volunteering)

• Awarded Dell's Silver Star Award x4

• Directors Award

• Across Business Departments Finance Achievement Award

• Customer Advocate for the FY06

• Employee of the Quarter x2

• Awarded 15 peer to peer Awards for problem solving and solutions. Summary of qualification

ABU Sales Support Professional with 15 years of successful Project/Program/Leadership Management services, providing excellent interpersonal communication, and organizational skills at a management level. Solid computer proficiency: MS Office Windows, Outlook, Excel, Word, PowerPoint, Adobe, Kronos, Salesforce-SFDC, FM PRO, GFX, FX, Remedy, 10-Key, Typing, Meridian and Switchboard Phone Systems, and SAP. Strong analytical and problem-solving abilities, meticulous, and able to meet deliverables with set timelines for our customers. References

References upon Request

Contact this candidate