Business Analyst

Chicago, IL 847-***-**** **************@*****.***

SUMMARY

Over 6+ years of experience in Requirements Analysis, Requirements Management, Use Case modeling using UML, Business Process Modeling, Data Analysis, Asset Management, Change Management, Project Management.

Strong experience with Agile-Scrum & Waterfall methodologies with well-versed experience in writing user stories.

Performed roles of an Interim Scrum Master following sprint/standup sessions along with analyzing the Iteration Burn Down charts and reviewing defects.

Strong Knowledge of Software Development Life Cycle (SDLC), with a thorough understanding of various phases

such as Requirements, Analysis/Design, Development, Testing and Implementation.

Experienced in conducting Joint Application Development (JAD) sessions with SMEs, Business Analysts, Software Developers and Quality Assurance teams for New Corporate Accounts or Clients.

Conducted gap analysis of projects and documented As-Is and To-Be by prioritizing product features.

Prepared Requirement Traceability Matrix and assisted QA by validating test cases.

Methodologies

Agile (SCRUM), Waterfall, Agile-Waterfall development methodologies

Project Management Tools

MS Share point, MS Project, Skype for Business, IM, MS Office, OneNote, IBM RequisitePro,

Business Modeling Tools

Confluence, TFS, Lotus Notes, MEGA, HP ALM, JIRA, TFS, Daptiv, DocuShare, Axure, Bugzilla,

Databases

SQL Server, MS Access, Visual Basic

Data Modeling/UML

Gliffy, Rational Rose, iRise, MS-Visio

Applications/Testing Tools

HP Quality Center/HP ALM, SoapUI, JIRA, ServiceNow

PROFESSIONAL EXPERIENCE

Charles Schwab – Chicago, IL September 2022 – Present

Senior Business Analyst

Utilized various techniques, including interviews, surveys, and historical analysis, to gather and document requirements

Analyze business and user needs, create detailed requirements documentation, and translate these into precise system requirement specifications.

Develop and maintain acceptance criteria; oversee the QA process by verifying and approving work produced by the IT team. Coordinate and organize User Acceptance Testing (UAT) with relevant stakeholders.

Ensure that user stories and acceptance criteria are well-defined and meet the Definition of Ready (DoR).

Lead daily scrum meetings and manage the team’s day to day activities.

Identify and propose improvements to processes, tools, and methodologies to enhance team performance and product quality.

Build and maintain strong relationships with business stakeholders, ensuring their needs and expectations are understood and managed.

Blue Cross and Blue Shield of Illinois – Chicago, IL January 2020 – July 2022

Business Analyst

Gathered requirements using a variety of basic techniques, such as interviews, surveys, and historical data.

Performed analysis of business and user needs, construct requirements documentation, translate requirements into proper system requirement specifications, and reviews requirements and specifications with internal stakeholders.

Created and maintain acceptance criteria; verify and accept work produced by IT team performing QA functions; organizing UAT with relevant stakeholders.

Led daily scrum meetings and manage the team’s day to day activities.

Worked closely with the product owner to define requirements, prioritize issues, and address any issues.

Assisted in developing and maintaining business & financial reports and IT work/databases which was required to support the various lines of business and specific projects.

United Health Group – Schaumburg, IL November 2018 – November 2019

Business Analyst

Lead the customer through steps of Agile/Iterative Methodology associated with the delivery of BI solutions; Requirements, Design, Development, System Test, User Acceptance Test and Operations.

Act as a representative from the business area and to identify and refine their requirements for information, informing the creation of a warehouse data model.

Clarified issues relating to scope and business requirements for project team (including technical implementation team, project management and client management).

Worked with implementation and development leads to translate and map User Stories to technical requirements/specifications.

Oversee the day to day activities of the onshore and offshore team including but not limited to assignments, scheduling, performance evaluation.

Assisted the QA Team in test execution cases.

Target Corporation – Minneapolis, MN November 2017 – October 2018

Business Analyst

Participated in brainstorming sessions and walkthroughs with subject matter experts (SME).

Developed Use Case Models, Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD) using MS vison & Gliffy.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and to meet deadlines.

Used confluence software for document storage along with Share Point.

Worked on all modules of SDLC life cycle from initiation, plan, design, develop, test, deploy & maintenance and created

Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule.

EDUCATION

DePaul University – Chicago, IL

Bachelor of Science - Major: Finance

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