Independence, MO *****
https://www.linkedin.com/in/ambercrenshaw/
Cell 816-***-****
E-mail ***********@*****.***
Amber L. Crenshaw
Objective
Passionate and detail-oriented Talent Acquisition/Sourcing Specialist with expertise in sourcing, screening and interviewing candidates, looking for an opportunity to leverage my skills in a dynamic company to attract and retain top talent and support business growth
Professional experience
2005 – Present Farmers Insurance Company Olathe, KS
Talent Acquisition/Sourcing Specialist (May 2018- Present)
Responsible for driving Agency Development by both sourcing and screening candidates in support of field recruiters, consistently source leads into pool as well as screen and vet candidates for basic fit through outreach including, but not limited to, LinkedIn, phone, email, and other social media outfits.
Implemented the training program for future Sourcing Specialists with a combination of activities designed to equip employees with knowledge and skills to become better professionals.
After Hours Unit-Claims Specialist Adjuster- Handles all level 1 property claims overnight for immediate needs prior to assigned adjuster handling as well as assisting customers with immediate questions on level 2 losses and CAT level claims.
Assists with recruitment of new hires, new hire interview process and training.
Large Loss Property Office Adjuster CU -Assisted the general adjuster to determine coverage, negotiate settlements, and authorize payments to insured’s, all the while mindful not to violate the claimant’s rights under Federal and State privacy laws. Assists the insured with temporary housing and control of the costs for their additional living expenses. Assisted with recruitment of new hires and General Adjuster training school.
Triage for SIU- reviewed the SIU referrals from all lines of business from entire Farmers United States Zones, determined if the referral warranted further investigation, then determined if it required office work or full field investigation-last, assigned to the proper field department and handled office investigations.
Reviewed claims for suspected ring activity, staged accidents, attorney/chiropractor relations and submits pertinent information for analyst projects as well as reporting suspect claims to the NICB DOI.
Quality Assurance team- Evaluated and performed reviews on the files of adjusters and then input the information into the calibration system for scoring.
Complex Claims Team- Reviewed and settled claims that required detailed investigation, examinations under oath, worked closely with private investigators and consulted with counsel.
Office property adjuster for Efficiency Corp-reviewed policy information, determined coverages and explained settlement process for insureds.
2003 – 2005 Western Dental Clinic Kansas City, MO
Receptionist/Dental Assistant
Performed secretarial duties utilizing specific knowledge of dental terminology and procedures. Duties included scheduling appointments, accounts payable/receivable, bill collection, and compiling and recording medical charts, reports and correspondence.
2001 – 2003 Harris, McCausland & Schmitt, P.C. Kansas City, MO
Legal Secretary
Initiated and composed standardized legal forms needed for specific legal actions such as briefs, motions, orders, and extradition papers for signature by appropriate person.
Maintained docket calendars, coordinated court appearances of attorneys, staff, and others with the clerk of the court.
Composed drafts of letters to be sent to clients, attorneys, or judges informing them of the status of their cases, requesting information, or requesting papers to be filed and returned.
Transcribed statements/dictation from attorneys, witnesses, and/or defendants.
2000 – 2001 Osborn Laboratories Olathe, KS
Toxicology Lab Tech
Prepared specimens as well as medical examining specimens, for toxicology lab testing.
Located and organized specimens by pulling, refilling and disposing of specimens as needed.
Retrieved and stored laboratory shipments.
Fully understands the importance of Chain of Custody requests.
Able to perform multiple tasks, and maintain a sense of calm.
Able to provide efficient assistance to staff in a fast-paced setting.
1999 – 2000 Orion Security Overland Park, KS
Security Guard
Patrolled the grounds, buildings, and other areas of the Universal Underwriters Group.
Provided protection to persons gathered therein from harm, guarded and protected public property against fire, theft, vandalism, and illegal or unauthorized entry.
1994 – 1999 Applebee’s Neighborhood Grill & Bar Grandview, MO
Server and Bartender
Employee of the year 1997
Education
1998 – 2003 University of Missouri-Kansas City Kansas City, MO
Bachelor of Arts
Criminal Justice and Criminology
1994 – 1997 Longview Community College Lee’s Summit, MO
Associate of Arts
Criminal Justice Major
1990 – 1994 O’Hara High School Kansas City, MO
College Preparatory
Graduate of Intensive Studies program with honors.
Internship
State of Missouri Department of Corrections Board of Probation and Parole Belton, MO
Worked closely with probation and parole officers, assisting with certain cases, as well as towards the end of the internship, having the experience to handle 10 cases with little assistance.
Designations
FCLS
Fraud Claims Law Specialist
Missouri Property and Causality Licensed
References
Please see attached
REFERENCES
Dana Rewalt
Sheppard’s Business Interiors
Director of Sales
Omaha, NE
Mike Redden
Farmers Insurance Company
Agent Recruiting Manager
Scott Turner
Farmers Insurance Company
Agent Recruiter
Madison Jenkins
Farmers Insurance Company
Recruiting Talent Sourcing IN/NC
Alayna Johnson
Farmers Insurance Company
Austin Subrogation
Field Claims Supervisor
Karen Jones
8801 E. 89th Street
Kansas City, Missouri 64138