Customer Service, warehouse
Resume:
MIKIRA
WRIGHT
**** ****** **, *******, ** *****
*************@*****.***
OBJECTIVE
A dedicated, hardworking individual driven to succeed in every endeavor. Energetic and responsible emerging professional with sound leadership. Responsible, innovative, passionate and committed professional with a get-it-done approach. Interested in developing a career as a professional where I can learn my strengths and passions in the workforce. Detail-oriented, determined, fast learner, and eager to find a company where I can grow professionally.
EDUCATION
High School Diploma Columbia High School
AUGUST 2015 – MAY 2019
3.5 GPA JROTC A/B Honor Roll Student of the Month Volunteer Award Leadership Award Principals List
EXPERIENCE
Manager Dunkin Donuts
AUGUST 2019 – CURRENT
Customer Service
Taking customer's orders
Arranging the appropriate equipment for food and beverage products and ensuring the correct food handling procedures are followed
Cleaning the dining room and all areas behind the counter
Training and mentoring new hires on customer service protocols and job duties
Handling the day-to-day money operations of the company of the store
Directing the organization and controlling of the store’s stock of products, including verifying chargebacks and adjustments.
Shelving stock in store as it has been received, slotting it for floor distribution and completing mark outs
Increasing customer loyalty by providing the benefits of the Dunkin’ loyalty program to each and every customers
Mail Handlers Assistant United States Postal Services
OCTOBER 2022 – NOVEMBER 2023
Unloads mail from trucks. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas
Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches. Picks up sacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks
Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks
Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution area
Assists in supply and slip rooms and operates copy machine and related office equipment
Shift Leader Einstein Bros Bagels
JULY 2022 – SEPTEMBER 2022
Customer Service
Taking customer's orders
Arranging the appropriate equipment for food and beverage products and ensuring the correct food handling procedures are followed
Cleaning the dining room and all areas behind the counter
Training and mentoring new hires on customer service protocols and job duties
Handling the day-to-day money operations of the company of the store
Directing the organization and controlling of the store’s stock of products, including verifying chargebacks and adjustments.
Shelving stock in store as it has been received, slotting it for floor distribution and completing mark outs
Increasing customer loyalty by providing the benefits of the Einstein`s loyalty program to each and every one of the customers
Guest Service Associate RaceTrac
JUNE 2021 – AUGUST 2021
Customer Service
Taking customer’s orders
Arranging the appropriate equipment for food and beverage products and ensuring the correct food handling procedures are followed
Cleaning inside and outside of store
Training and mentoring new hires on customer service protocols and job duties
Handling the day-to-day money operations of the store
Shelving stock in the store as it has been received, slotting it for floor distribution and completing mark outs
Knowledge of Alcohol/Tobacco Sales
Increasing customer loyalty by providing the benefits of the RaceTrac loyalty program to each one of the customers
Package Handler UPS
APRIL 2021 – JUNE 2021
Loading packages matching quantities and items being shipped against the invoice
Offload all inbound packages and sort according to destination zip codes
Sorting and scanning packages according to established procedures by type and destination
Pre-Load
Breaking down pallets safely and efficiently for packing
Ensuring that packages are correctly handled and stored to avoid damages
Pushing carts containing packages and bulk freight too heavy for belts, rollers and chutes
Package Handler FedEx
APRIL 2020 – NOVEMBER 2020
Loading and unloading packages from up to seven delivery vehicles each shift
Sorting and scanning packages according to established procedures by type and destination
Pre-Load
Breaking down pallets safely and efficiently for packing
Ensuring that packages are correctly handled and stored to avoid damages
Offload all inbound packages and sort according to destination zip codes
Beginners Environmental Leadership Program Volunteer Georgia Aquarium
MAY 2017 – APRIL 2018
Customer Service
Supervising and engaging children in safe, active and mentally stimulating play sessions
Greeting and escorting visitors through the behind the scenes tours, their different points of interest and answering all questions to the best of my abilities
Experience Liaison/Coordinator
Personal Assistant
Camp Leader Moore Life Dance Company
MAY 2013 – JULY 2016
Supervising and engaging children in safe, active and mentally stimulating play sessions
Arranging the appropriate equipment for food and beverage products and ensuring the correct food handling procedures are followed
First point of contact with parents and coworkers, dealing with correspondence, phone calls, scheduling, organizing paperwork and computer files and conducting research on behalf of the owner
SKILLS
Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
Event Planning
Cross training
Leadership
Customer service-oriented
Marketing
Personal Assistant
Problem Solving
Adaptability
Attention To Detail
Creativity
Conflict Management
Networking
Teamwork
Data Entry
Multi-Tasking
Thrive in a fast-paced environment
Liquor, beer and wine sales knowledge
Safe food handling
Cash Handling
Tobacco Sales Knowledge
Time Management
Communication
Interpersonal Skills
Bookkeeping
Sales
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