Support Engineer Operational

C* General

C* General

Atul N. Mate

Devops Operational Support Engineer

Mobile: +91-966*******

Mail:**********@*****.***

Experience

Devops Operational Support Engineer at VOIS.

Payroll Company - Vodafone India Services Pvt. Ltd May 2022 To Present

Devops Operational Support Engineer at VOIS.

Payroll Company -Quess Corp Ltd.

Aug 2021 To May 2022

System Analyst at IBM India Pvt. Ltd.

Payroll Company – Experis IT Pvt. Ltd

Feb 2019 To Aug 2021ss

System Admin at IBM India Pvt. Ltd.

Payroll Company – Net-connect Global Pvt. Ltd.

Feb 2018 To Feb 2019

ABM Knowledgeware Ltd - Mumbai

April 2016 To Dec 2017

Professional Summary

• 7+ years’ experience in operation team as Production support engineer.

• Experience in Linux, SQL, BMC Remedy, Tomcat and ITIL Service management.

• Working Experience with integration tools like Jenkins.

• Experience in AWS cloud technology as operational support.

• Knowledge of Source Code Management (Version Control System) tools like Git. C2 General

C2 General

Work Details

_VOIS: Aug 2021 To Present

Project IDGW

Client Vodafone India Services Pvt. Ltd.

Duration Aug 2021 – Present

Environment Aws, Jenkins, Kubernetes, Gitlab, ITIL Team Size 10

Role Devops Operational Support Engineer

Role & Responsibilities

• System Monitoring and Maintenance.

• Incident Response and Troubleshooting.

• Deployment and Release Management.

• Security and Compliance.

• Continuous Improvement.

• Documentation and Knowledge Sharing.

• Coordinate and communication within the team.

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C2 General

Experis IT Pvt. Ltd: February 2019 To Aug 2021

Project CAL (Cloud Aggregation Layer)

Client IBM India Pvt. Ltd.

Duration February 2019 – Aug2021

Environment Linux, SaaS / ODIN service automation platform, ITIL Team Size 10

Role L2 Operation Engineer

App Link: https://cloud.vodafone.in/

Description: CAL (Cloud Aggregation Layer) is an online platform providing Cloud services to the end customer. It includes Purchasing of Google apps, Net4, Office 365, Trend-Micro, Act soft service. Role & Responsibilities

• Provide L2 level support in analysis, assessment, troubleshooting, and resolution of technical issues.

• Maintain system availability and supplementary services within SLA

• Trouble-shooting production incidents.

• Analyse production issues to determine root cause and provides fix recommendations to the development team.

• Maintain a proactive presence in providing help and guidance to Business operations.

• Handling Cloud user creation, modification, services & operation management on daily basis.

• Transitioning changes successfully in production

• Provide support to the business during day-to-day activities and ad-hoc requests

• Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions

• Assist with planning and testing of application, configuration and deployments and update production support documentation

• Strong working knowledge of Incident management, Problem management, Change management

• Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.

• Generate CSR and SSL Certificate installation and updation. C2 General

C2 General

Netconnect Global Pvt. Ltd: February 2018 To January 2019 Project Identity and Access Management

Client IBM India Pvt. Ltd.

Duration February 2018 – February 2019

Environment Oracle, Linux, AIX

Team Size 10

Role System Admin

Roles and Responsibility:

• Identity and Access Management:

• Handling user id processes such as creation, deletion, modification on UNIX platforms like AIX, Sun Solaris, Linux, HP-Unix.

• Handling end user escalation on call and mail

• Working knowledge of BMC Remedy tool for ticket assignment, resolution and task

• Created Monitoring scripts which helped prevent financial loss for client

• User Administration

• Password Reset

• User Account

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C2 General

ABM Knowledgeware Ltd: April 2016 to December 2017 Project E-Municipality MAINet ®, E-Municipality CARE ®, E-Municipality EIP® Client Department of Maharashtra Municipal Council Duration August 2016 – December 2017

Environment Core Java,Oracle Form and report, MIS,Windows server 2012 R2 Database Technology &

Tools Involved

Oracle

Team Size 6

Role Project Coordinator

Description: -

• ABM MAINet ® Enterprise is an integrated suite of application products to manage the complete working of a typical municipality (Corporation or Council) of any size. It encompasses every department of a municipal corporation. It can be implemented statewide by the Urban department for all ULB's in the state or individually by a specific Urban Local Body.

Roles and Responsibility: -

• Provide support in analysis, assessment, troubleshooting, and resolution of technical issues.

• Participate in end-user interaction where applicable.

• Wrote SQL queries using joins, sub queries to retrieve data from the database as per user requirements.

• Monitoring and Checking logs for identify the issues and provide solution to users.

• Doing project deployments, proper gathering testing artifacts of pre and post deployment.

• Daily sharing reports to clients.

• Troubleshoot issue with the help of the information provided by the client.

• Validate application using Java and html and vastly involved in UI Design. C2 General

C2 General

Skills

Operating System: Linux, Windows XP, 7 and above

Database: MySQL

Tools: BMC Remedy, Jenkins, Git, Jira, Splunk

Education

B.E. Computer Engineering (2014) SND College of Engineering and Research Centre, Pune University India Diploma in Computer Engineering at SND Polytechnic, MSBTE Board Maharashtra, India Personal Information

Date of Birth : 11/05/1987

Language Known : English, Hindi and Marathi

Present Address : At: - Dongargan, Post: -Jeur, Tal/Dist: - Ahmednagar, 414601

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