Customer Service Assistant Manager

CALADRAIL L. MATTHEWS

*** **** ** ** *** ***

WINTER HAVEN, FL 33880

Phone: 863-***-****

Alt Phone: 863-***-****

***********@*****.***

Objective

To obtain a permanent position that allows me to challenge myself in many different ways. Working in an environment that allows me to learn and expand my skills and knowledge. Ability Summary

15 years experienced in customer service and sales along with 10 years in management. Excellent communication skills along with a positive attitude, highly motivated and confident skills dealing with face- to-face customer relations.

Employment History

Cashier

04/2016 - Current Loves Truck & Travel Stop Hwy 27, Davenport, FL Cashiers Cashiers process payments from customers purchasing goods and services. Duties Cashiers typically do the following: * Greet customers * Scan or register customers’ purchases * Accept payments from customers and give change and receipts * Bag or wrap customers’ purchases * Process returns and exchanges of merchandise * Answer customers’ questions and provide information about store policies * Help customers sign up for store rewards programs or credit cards * Count the money in their register at the beginning and end of each shift In some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol and tobacco. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Others may stock shelves or mark prices on items. Cashiers use scanners, registers, or calculators to process payments and returns or exchanges of merchandise. Assistant Manager

08/2012 - 08/2014 Dollar Tree 1351 Southern Dunes Blvd, Haines City, FL

managed other employees, opening and closing of store, operated cash register, keeping up the store appearance, unloading truck,

Team Leader

07/2011 - 07/2012 Pilot Travel Ctr 35647 Hwy 27, Haines City, FL Managed other employees, operated cash register, assisted customers along with truck drivers with all purchases

Cashier and Salesperson

05/2006 - 05/2011 ORANGE WORLD Kissimmee, FL

Assisted customers

Operating cash register

Opening and closing of store

Cashier/Night Manager

08/2005 - 10/2006 7-11 Champions Gate, FL

Cashier and cash handling for store operations

Co-manager

04/2001 - 05/2006 RACE TRAC Lake Wales, FL

.

Customer Service

Responsible for store and other employees

Cash Operations

Checking in vendors and paperwork

Assisting customers

Promoted from the position of sales associate to co-manager Telemarketing Sales Representative

02/2000 - 02/2001 Dialogue Marketing Taylor, MI

Servicing customers concerns and providing information daily Resolution and problem solving regarding contract renewal and contract accounts Assistant Manager

01/1997 - 01/2000 Little Cesars Leesville, LA

Assistant Manager - Started out as a crew member before being promoted to Assistant Manager. Assisted customers in ordering..

Friendly service to customers was essential along with time and management skills Education and Training

Issuing Institution Location Qualification Course of Study Pickering High School LA High School Diploma General High School Curriculum Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Diploma Ashworth Career School 06/2008

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