Data Center Operations

Jeffrey D. Yeckley

**** ****** ***** **.

Lawrenceville, Ga. 30043

678-***-**** (**********@*****.***)

PROFESSIONAL SUMMARY:

Senior Technician / Analyst with over 40 years supporting multiple environments, applications and projects within IT Data Center Operations.

WORK EXPERIENCE:

DMI / Contractor for Centers for Disease Control and Prevention

Atlanta, Georgia - January, 2024 to April, 2024

NTT Data / Contractor for Centers for Disease Control and Prevention

Atlanta, Georgia - August, 2017 to January 2024

Hewlett Packard Enterprise / Contractor for Centers for Disease Control and Prevention

Atlanta, Georgia - September, 2016 to August, 2017

Flexion Inc. / Contractor for Centers for Disease Control and Prevention

Atlanta, Georgia - April, 2013 to September, 2016

Senior Operations Support, responsible for 24/7 Data Center Operations support of CDC Data Center infrastructure and facilities via various application and system monitoring tools with priority on Microsoft System Center Operations Manager (SCOM) 2019, WhatsUp Gold (CDC network), VMware vSphere, AWS.

Windows Server 2003-2019 support utilizing IIS, Apache, FTP, WebLogic technologies, and server patching utilizing SCCM.

System/application troubleshooting for servers, websites, and network devices, with remediation of issues utilizing run books for various applications.

Problem investigation and resolution to include documentation of steps within incident/problem tickets using ServiceNow, utilizing CMDB and ITIL incident management standards.

Maintain/Copy CDC former employee private customer data to archive location and provide supervisor access to data folders via ActiveDirectory and Windows folder permissions.

Crawford & Company - Tucker, Georgia

March, 1986 to September, 2012

Senior Technician / Operations Analyst, responsible for IT Operations technical support of

Crawford & Company’s 24/7/365 Data Center infrastructure and facilities; maintaining and

monitoring all data center facilities, equipment and networks, production systems, production

scheduler environments, printing and distribution environments. I obtained this role from working my

way up from Operations Lead to Operations Supervisor and then to Senior Technician Analyst.

Disaster recovery planning/testing via Mainframe CA- Dynam/TLMS (RMF) and IBM Tivoli Storage Manager (DRM) tape management software within automated IBM Tape Libraries (3584 TS3500 Tape Library, 3494 Magstar Tape Library).

IBM Tivoli Server Management operational backup and recovery procedures/backup failure resolutions, and file system restores for Microsoft Windows and Lotus Notes-Domino platforms.

OpenTechVDR/Tapecopy mainframe technology to virtualize and consolidate onsite/offsite media.

AF/Operator mainframe system automation.

Data Center Cardkey Security administration utilizing WinDSX Access Security software.

Production forms processing (check processing, hardcopy and pdf/web reporting) and distribution using PlanetPress Watch\Image forms design software,Various technical responsibilities and projects within IT Operations, often working with other IT support and corporate home office departments.

Champion Service Corporation - Cleveland, Ohio

August, 1983 to March, 1986

Computer operator on first shift, operating the consoles and peripheral equipment related to an IBM 370/158 mainframe computer.

Job responsibilities included the testing and processing of many financial programs for commercial banks and savings and loans associations, completing daily job schedules; verifying job completion, rearranging sequence of operational steps to continue operations when individual units of system malfunction or unusual end of job occurs, conferring with other technical personnel for possible changes in program code to continue job processing.

SKILLS

Hardware:

Mainframe/Midrange Systems: IBM zSeries, ES9000, 3090, 3083, 3081, 4341, 370/158,

UNIVAC 90/30B, IBM AS400, IBM RS6000.

Server Class Systems: Dell Enterprise (PowerEdge) Servers, Dell and IBM Blade Chasis Servers.

Tape Libraries/Tape Drives: IBM 3584 TS3500 Automated Tape Library, 3494 Magstar

Automated Tape Library, IBM 3420, 3480, 3490, 3590 Tape Drives.

SAN/Disk Storage: IBM DS8300, EMC Clarion Series, Sepaton Data Protection, IBM 3330,

3370, 3380, 3390, 9392 Disk Storage.

Network/Control Units: IBM 3745, 3274, 3174, 3803, 3880, Controllers. McData FabricCenter,

Brocade Fibre Switches, CISCO Networking Hardware.

Printers and Misc Equipment: IKON IR110\IR105, XEROX 9700, IBM 3827/3828 page printers,

IBM 6262, 1403, 3203 Impact Printers, Rimage 7100n CD Burner.

Software:

Mainframe: MVS/ESA, MVS/XA, MVS/SP, OS/390, VM/ESA, VM.XA, VM/HPO, VM./SP,

VM/VCNA, DOS/VSE, VP/CSS, OS/400, UNIX, AIX, MVS/JCL, TPX, ISPF, SDSF, TSO, JES2,

JESA, CICS, VTAM, NCCF, NETVIEW, NPDA, OMEGAMON, THRUPUT MANAGER, Candle

AF/OPERARTOR-AF/REMOTE, CA-Dynam/TLMS, CA-Dynam/T, CA-DISPATCH, CA-

SCHEDULER, TRMS, AFP printing/form design software.

Open Systems: Microsoft System Center Operations Manager (SCOM) 2007-2012, 2019, MoM,

Big Brother, WhatsUpGold/Professional, PRTG, IBM Tivoli Storage Manager (TSM), Microsoft Windows

Server systems, AIX, Linux, various PC operating systems and Microsoft Office Product Software, IIS,

Apache, FTP, WebLogic, technologies, Active Directory, Microsoft SQL, VMware-vSphere, Tidal

Enterprise Scheduler, WinDSX Security Cardkey Software, HP Service Manager, Expert Advisor, Remedy,

SNOW, Objectif Lune PlanetPress printing/forms design software.

EDUCATION:

ICM School of Business, Cleveland, Ohio: Certificate Degree in Applied Computer Programming with Business Procedures; Received in March, 1983.

Wickliffe High School, Wickliffe, Ohio; High School Diploma; Received in May, 1981.

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