Administrative Assistant Customer Service

LAURA SHEIRE

Minneapolis, MN l 612-***-**** l *******@****.***

Administrative Assistant

12+ years of Administrative, Customer Service experience

Detail-oriented and a “multi-tasker”. Self starter Able to balance competing priorities and tight deadlines.

Known for quality, timely completion of projects

Highly trustworthy, discreet, ethical, energetic, well organized, enjoys challenges and adapts quickly

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Computer Skills:

MS office 2010

Windows

C-Dott

Lotus Notes

Spreadsheets/Reports

Event Management

Calendaring

MS Access

Internet explorer

Factual Data

Adobe Acrobat

Front-Desk Reception

Executive Support

Travel Coordination

Photo Shop

Siebel

Act

10-key

Experience

United Health Group, Edina, MN

2009 to Present

Inquiry Analyst

Supporting Account Managers, Receive and respond to incoming telephone inquiries, Working with highly confidential information, Verify information regarding COB matters, Maintained data in Siebel database, Performed general administrative duties such as preparing forms, maintaining filing systems, retrieving data and running reports, notifying appropriate personnel of equipment problems, and other similar responsibilities.

Cardinal Family Chiropractic, Edina, MN

2006 to 2009

Chiropractic Assistant/Office Manager

Typed and filed doctor’s reports, verified health insurance benefits and filed insurance claims,

Maintained flow of patients through examination process, scheduled appointments, took vitals, maintained office supplies, Received packages and special deliveries.

American Frontier Mortgage, Plymouth, MN

2004 to 2006

Administrative Assistant/Loan Processor

Maintained accurate up to date confidential client files, Data entry, account management, Maintained office supplies

Meeting and event planning along with Advertisement coordination Managed the telemarketers, scheduled appointments, send follow up letters to clients, Answered incoming phone calls and directed them to the

appropriate loan officer.

Hilton, Minneapolis, MN

2003 to 2004

Finance Administrative Assistant

Assist in the up keeping of all office equipments, including fax and photocopier, Follow up on payment for due invoices, made hotel reservation, Issued Room Bank Voucher as per Request, Prepared office for conferences and Board meetings, Answered phones and route calls accordingly.

Education

Hennepin Technical College, Anoka, MN

2002-2003

Nursing Assistant Home Health Aide

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