Client Facing Service

Eric Ashlock

*** ******** *****

Reno, NV *****

Cell: 775-***-****

*******.****@*****.***

Summary of Qualifications:

Tenured leader with broad background of client facing, relationship experience

Servant leader who interacts with direct reports to deliver superior sales and service

Team player committed to effective communication and inter-company collaboration

Hands on leader who works the hours, supports the front line and does the heavy lifting

Accomplished at building customer loyalty and penetrating client “wallet share” spend

Professional Experience:

Neovia Logistics (Contract logistics)

Director of Operations – Samsung Account (Reno, NV) 7/2023 – Present

Recruited for change management execution and client service/relationship recovery

Rapidly develop strong bonds via hyper, personal communication and service execution with key stakeholders

Worked with GMs to significantly improve customer experience for large retail clients such as Home Depot, Lowes and Costco along with managing margin to the P&L

Executed renewed multi-year contract win for home appliance distribution with added Reverse operations

oResponsible for successfully leading SoCal operation through an extraordinary facility move

ITS Logistics (Contract logistics)

Regional Director of Operations – West Region (Reno, NV) 12/2022 – 7/2023

Created inaugural leadership, service development program for distribution services team.

Initiated first talent evaluation process and partnered with HR to create development plans.

Assisted in account wins to include onboarding the single largest customer in DS history

Developed enhanced Inventory Control strategy and worked to migrate customers into the new program.

Americold (Contracted Food Storage & Distribution)

Director of Operations – Mountain West District (Boise, ID) 2020 – 2022

Developed key relationships, sales penetration and customer loyalty through superior service execution.

Work directly with stakeholders on dynamic, ever-changing service needs in the challenging COVID environment.

Develop creative, custom solutions for large international food conglomerates (ConAgra, Simplot, Kraft Heinz)

Multi-site responsibilities, excess of 600 peak FTEs in cooler/freezer environments (union and non-union)

Full P&L and budget responsibilities with annual revenue of $90M and EBITDA target of $30M

Successfully managed four WMS conversions, two operational turnarounds and a greenfield start-up.

Aramark Uniform Services (Reno, NV) 2004-2020

Vice President, Distribution (2014-2020)

Responsible for five domestic and two Canadian DC’s, staffing of more than 550 employees.

Processed/shipped 26M+ garments annually with over 19 million value-added-services (Manhattan WMS)

Supported $300M+ in corporate apparel and Market Center rental garment revenues per annum.

Processed/shipped D2C, B2B along with global distribution of Nat’l Accts (McDonalds, American Airlines, UPS)

DC fill rates of 99%+ because of aggressive inventory management practices

Managed $150M+ of product with annual inventory net variance of less than 0.5%

Senior Director, Distribution (2008–2014)

Successfully consolidated four DC’s saving more than $2M in annual operating spend

Partnered with The Safety Consultation and Training Section (SCATS) of the State of Nevada’s Division of Industrial Relations resulting in Safety and Health Achievement Recognition Program (SHARP) certification

Director of Distribution (2004–2008)

Managed ‘Greenfield’ start-up for western regional distribution center to include all aspect of MHE and Systems integration including the first WMS system (Manhattan) in Aramark history: the only integrated facility for direct sale garments along with uniform rental apparel

Levi Strauss & Co. (Henderson, NV) 2002-2004

Director of Distribution

Responsible for the distribution of legacy denim styles to Levi’s largest retail clients

30M+ in annual shipped units in a highly automated, dense storage 1M sq. ft. distribution operation

Successfully launched the single largest new product initiative in Levi’s history: “Signature by Levi Strauss & Co.” to Wal-Mart and Target retail chains

Turned under-performing operation, improved employee morale and enhanced daily working relationship with UNITE union leadership

Reorganized leadership structure into a nimble, approachable and responsive team

GAP Inc. (Fishkill, NY) 2000-2002

Sr. Campus Director

Responsible for multi-site, Northeast distribution supporting $2B+ of annual sales; 900 fulltime associates

Successfully launched ‘Greenfield’ start-up of a 1M sq. ft., highly automated distribution center

Initiated ‘direct-to-store’ deliveries (eliminating 3pl requirements) for the Northeast region

Integrated ‘Banana Republic’ brand into the Northeast footprint while going into peak holiday season

PepsiCo Food Systems/AmeriServe (Stockton, CA) 1991-2000

VP Sales/Regional Director

Regional food distribution operation for Norcal/Nev in the QSR space (Taco Bell, Pizza Hut, KFC, etc.)

Developed relationships and drove revenue growth through the attainment/retention of franchise owners

Responsible for all aspects of warehouse and transportation operations to include DOT compliance

Education:

California State University, Sacramento, CA – MBA

University of the Pacific, Stockton, CA – BS, Business Administration

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