Technical Support Project Management

Shawn Allen Ayers

Electronic Security Professional

Phone: 443-***-**** Email: *****.*****@*******.*** Location: Parkville, MD 21234 Objective

Experienced professional with 17 years of dedicated service in the security industry, showcasing a versatile skill set across various roles. Eager to leverage my comprehensive background in operations and project management to contribute to operational excellence and team success. Aspiring to progress to an executive position while exploring diverse facets of security operations. Skills

Technical: Low Voltage Electricity, Networking

Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Industry-Specific: Sonitrol Monitoring, Management, and Technical Support Management: District Service Management, Team Leadership, Problem Solving Communication: Strong verbal and written communication skills Professional Experience

Operations Manager

Mobile Communications America Nov 2023 – Present

- Successfully managed security operations, leading a team of professionals for nearly 2 years.

- Developed strategic plans for security services, aligning with client needs and preferences.

- Nurtured client relationships, addressing concerns and tailoring security solutions collaboratively.

- Analyzed performance metrics, detected trends, and implemented service enhancements.

- Conducted comprehensive training sessions, ensuring team proficiency in evolving security protocols.

- Managed and oversaw branch operations to develop office culture.

- Created and implemented branch policies to enhance branch quality and proficiency.

- Guided project management and installation tech teams to meet monthly quotas by overseeing operations and active WIP backlog meetings.

District Service Manager

Stanley Convergent Security Solutions/Securitas Security Jan 2022 – Oct 2023

- Directed district service operations, ensuring optimal performance and client satisfaction.

- Coordinated with cross-functional teams to streamline service delivery processes.

- Implemented process improvements to enhance service efficiency and effectiveness. Installation Coordinator

Stanley Convergent Security Solutions Feb 2016 – Dec 2021

- Managed installation activities, ensuring seamless execution of security systems.

- Collaborated with clients and internal teams to meet installation timelines and specifications. Shawn Allen Ayers

Electronic Security Professional

Phone: 443-***-**** Email: *****.*****@*******.*** Location: Parkville, MD 21234 Sonitrol Technical Support

Stanley Convergent Security Solutions Jan 2008 – Feb 2016

- Provided technical support to clients and internal teams, resolving issues promptly and effectively.

- Developed troubleshooting guides and training materials to enhance team performance. Sonitrol Monitoring Supervisor

Sonitrol Security Mar 2007 – Jan 2008

- Supervised monitoring operations, ensuring compliance with protocols and swift decision- making in critical situations.

- Trained and mentored team members, fostering a collaborative and high-performing environment.

Sonitrol Back-Up Supervisor

Sonitrol Security Jul 2006 – Mar 2007

- Assisted in supervisory duties, maintaining operational standards during shifts.

- Supported the monitoring team with technical and operational guidance. Sonitrol Monitoring Operator

Sonitrol Security Feb 2006 – Jul 2006

- Operated monitoring systems, responding to security incidents with precision and efficiency.

- Maintained accurate logs and reports of security activities. Certifications

- MD State Security License

- Certification in Networking

- Certification in Low Voltage Electronics

Achievements

- Consistently surpassed service delivery goals, receiving accolades for exceptional performance.

- Pioneered an innovative training program, driving a 20% increase in team efficiency.

- Led a transformative team initiative that elevated client satisfaction, resulting in a 15% improvement in feedback ratings.

References

Available upon request.

Contact this candidate